Crunchyroll provides update on data breach claims as the investigation remains "ongoing": "We are continuing to monitor the situation closely"

(Image credit: Getty Images)

Crunchyroll has responded in the wake of allegations that over 100 GB of data has been extracted from its ticketing system, including personal data and credit card info.

In a statement to GamesRadar+, a Crunchyroll spokesperson said, "Our investigation is ongoing, and we continue to work with leading cybersecurity experts. At this time, we believe that the information is primarily limited to customer service ticket data following an incident with a third-party vendor. We have not identified evidence of ongoing access to systems in relation to these claims. We are continuing to monitor the situation closely."

Cybersecurity newsletter International Cyber Digest reported on the development, which the hacker claimed took place on March 12.

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"We've analyzed sample data, and it includes IP addresses, email addresses, credit card details, and more," they wrote on Twitter, adding that the hacker(s) had access through a breach at outsourcing partner Telus.

🚨‼️ BREAKING: Crunchyroll breached through outsourcing partner in India.A threat actor exfiltrated data from Crunchyroll's ticketing system and also managed to pull 100 GB of personally identifiable customer analytics data.We've analyzed sample data and it includes IP… pic.twitter.com/BcxGN1Y2LvMarch 22, 2026

While we wait for more news, in wider industry happenings, Chainsaw Man – The Movie: Reze Arc has been slated for a spring 2026 release on Crunchyroll, though there's no word from the anime streamer yet on whether Demon Slayer: Infinity Castle is making its way onto the platform just yet.

On the prospect of a Demon Slayer: Infinity Castle sequel, Crunchyroll CEO previously told The Hollywood Reporter that there's "urgency" in getting the follow-up in cinemas, but stopped short of giving a date for the Ufotable adaptation.

"Well, we've announced that it will be a trilogy of movies, but our partners at Aniplex and Ufotable haven't decided on dates yet," Parini said last September. "But look, there's definitely urgency for all of us to bring more Demon Slayer to fans as soon as we can – because we know the urgency is there among the fanbase."

For more, check out the new anime coming your way this spring and the best anime you should be watching right now.

I'm the Senior Entertainment Writer here at GamesRadar+, focusing on news, features, and interviews with some of the biggest names in film and TV. On-site, you'll find me marveling at Marvel and providing analysis and room temperature takes on the newest films, Star Wars and, of course, anime. Outside of GR, I love getting lost in a good 100-hour JRPG, Warzone, and kicking back on the (virtual) field with Football Manager. My work has also been featured in OPM, FourFourTwo, and Game Revolution.