The scales puzzle in Silent Hill Townfall sees you searching for three things to place into three scales in the clinic, with a clue to the order to put things in. When you first find it you'll only have one of the items you need, and will have to visit two different locations to get the remaining things before you can work out what goes where. It's the first of the longer puzzles in the game, with some travel involved and a couple of sub-puzzles to clear before you can get what you need. So here's everything you need to do and where to go.
What is the scales puzzle in Townfall?
The scales puzzle is found in the Clinic, specifically in the Z Ellis office, where you get the Townfall clinic reception door code. There are three scales on boxes directly in front of the door as you enter, and the note you see above just to the left.
The key bits in the note are the underlined sections:
- I didn't listen closely enough
- I made mistakes and couldn't focus on the task at hand
- I'm not fit to work in this role any longer
The last underlined phrase, 'Please show me you understand' is your call to action, telling you to show Zoe you know what these three clues mean by eventually placing relevant objects in each scale. However, you need to find everything first...
How to get the items you need for the scales puzzle in Townfall
When you find the scale puzzle, the only thing you will have is Zoe's ID card, from solving the Silent Hill Townfall organ box puzzle. That is the answer to the 'I'm not fit to work in this role any longer' clue and can go in the third and final scale.
The two other items you need relate to locations you can get in the clinic and are shown above on the map. Firstly, when you check the computer in the room with the scales and read the 'Where are you' email you'll have Jess's flat added to your map. Then, secondly, you'll get the Pharmacy added to the map when you check the reception answerphone.
You can do these new objectives in any order. If you go to the pharmacy you'll find the Silent Hill Townfall pharmacy locker code. I have that guide to cover things in more detail there, but you basically need to get numbers off posters you can find, while using a TV signal to put them in order for the combination. That will get you an incorrect prescription for 'I made mistakes'.
Going to Jess's flat is more or less a fetch quest to get a broken stethoscope you can find on a bed for 'I didn't listen'. You'll need to use the scalpel to open the gate to St Amelia's Park, and you'll have to stop off at number 16 (below) to get Jess's backdoor key along the way:
The back door key can be found on the table by the window in the upstairs flat at number 16. Once you have the key, you can get in to Jess's Flat around the back.
There is also a lock box in the ground floor flat at No 16, but the key is in the kitchen drawer at Jess's flat - so remember to pick up the key and open the box on the way back.
Where to place items in the scales in Townfall
Once you have the stethoscope and the prescription to go with the ID card, you can solve the scales puzzle using the information on the note to put each one in the right place:
- I didn't listen closely enough / stethoscope
- I made mistakes / incorrect prescription
- I'm not fit to work in this role / Zoe's ID
As soon as you place the final item, a short cutscene will play and then you'll progress to the next part of the game. I won't say any more than that so as not to spoil anything but you will face a couple more puzzles fairly soon after, including trying to open Jane's Shed and a patient puzzle in Townfall.
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