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Xbox Live beta: increased game prices “an error”

An upcoming Xbox 360 system update will see Microsoft Points retired in favour of local currency, but the plan got off to a wobbly start after beta testers found that the conversion process left them being asked to pay significantly more for content. Responding to complaints, Microsoft labelled the botched conversion process “an unintended error” and promised to reimburse those affected.

A Microsoft spokesperson told us: “We are aware that select regions experienced some incorrect game title pricing in the Xbox Live beta. This was an unintended error that we are in the process of fixing. We’ll be reimbursing impacted beta participants for the difference in what was paid and what the price will be after the update is available to all members. More information about the Microsoft Account transition to local currency can be found here.

“Of note, beta programs give us a chance to test, fix and correct issues like this. As with all betas, we take the learnings from our program and make corrections and adjustments prior to the update being available to all members. As always, we appreciate the participation of our beta customers in helping us launch and build great products.”

As well as ditching MSP, the upcoming Xbox Live system update also includes overall system performance improvements.

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7 comments

  • AqueousBoy - July 11, 2013 11:17 a.m.

    I'm all for the change. I noticed that, here in Canada, things that were 400 points are now $5. That's a small drop from what it was under the points system, as 400 points cost about $5.70 before tax. That's enough to make me happy.
  • martydem - July 11, 2013 6:52 a.m.

    “an unintended error”............ LOL
  • LoboMau - July 11, 2013 2:30 a.m.

    Personally, removing the points is going to be a bad move from the customer standpoint. Ironically, they changed it because there were many people (read customers) complaining, but what those people didn't realize is that you could get pretty good deals by simply buying the ms point codes on some websites. For instance, during their ultimate sale, the gears game was priced at 30$ and I paid 20$. In the end, you get what you ask for... and in this case, you get shitty deals. Congratulations!
  • Sy87 - July 11, 2013 4:57 a.m.

    I think that might be an issue for them. It's a way to undermind them and you know they don't like getting cheated. Kinda like EA and the whole price raising for countries with lower priced games like India to prevent the purchase of non region residents.
  • ParagonT - July 11, 2013 4:57 a.m.

    I still do not understand their thought process on the matter. Okay, so they're going towards national currency to buy items correct? And MS points are tax exempt correct? Which is why the VAT is being added now. Then why not just have the option to buy specific amounts of points rather than the 4 or 5 tier amount available?
  • Bear266 - July 11, 2013 8:54 a.m.

    I think your mistaken. You will still see deals for currency-valued codes just like you see deals for iTunes or Amazon gift cards. MS wasn't selling these cards any differently than currency-based cards. There were set values they were charging and retailers either gave up some of their profit or sold them at a loss as part of a promotion. That isn't going to change so no loss to the consumer. All this does is remove the annoying conversion process for the consumer - a move that should have been done long ago.
  • LoboMau - July 11, 2013 10:46 a.m.

    Yes, you are correct. Anyway, we'll see how it goes. I still have a feeling that I'm going to get screwed though.

Showing 1-7 of 7 comments

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