Star Wars Jedi: Survivor players say their pre-order bonuses keep disappearing

Star Wars Jedi: Survivor new screenshots featuring Cal Kestis and BD-1
(Image credit: EA)

Star Wars Jedi: Survivor players are reporting that since the game's most recent update, their pre-order bonuses have disappeared.

Posting on Reddit, u/Tae17Yong said that whilst they had "all the extra content that came with the pre-order and deluxe [version]" of Star Wars Jedi: Survivor when they first began playing at launch, "all the DLC content has disappeared". 

"I pre-ordered the deluxe edition of Jedi Survivor and for the first few days, I had all the extra content that came with the pre-order and deluxe," they said. "Got on yesterday, and all the DLC content has disappeared. 

"I bought the game on EA so I tried repairing the game and that didn't work," they added. "I've restarted my PC, turned it on and off again, and deleted the game, and re-downloaded it. Still, all the content is missing. I've also contacted EA and they've yet to get back to me. Has anyone had a similar issue and know of a fix?"

Interestingly, in a subsequent update, they added that whilst the DLC returned a couple of days after raising the issue, when they returned to the game a little while later, it had "all disappeared again".

"Seriously thinking this is a bug related to the latest patch and hope it’ll be fixed soon," they added (thanks, Videogamer).

EA has since confirmed that the issue is "under investigation".

"The teams are aware of the reports and are investigating the issue," reports community manager, EA_Leeuw. "If we have any updates, we hope to be able to share them with you as soon as possible.

"In the meantime, it is recommended to try to repair the game files to see if that restores access to the bonus items for you, or make sure that the DLCs are installed correctly", after which they direct players on how to troubleshoot the issue.

Star Wars Jedi: Survivor players also recently stumbled upon another bug, this one concerning the game's huge troll enemies, Mogu. In some encounters, it seemed the space troll can hit you so hard that if you die, your XP will be sent flying, embedding itself in unreachable areas of the map so that Cal can't reach the marker. An unhappy Star Wars Jedi: Survivor fan also recently took to social media to share what they say is a "major game-breaking bug"

Last weekend, EA confirmed that it is "aware that Star Wars Jedi Survivor isn't performing to [its] standards" for PC players, and says it's an issue that's mostly affecting players with "high-end machines or certain specific configurations".

"It's the confidence to unabashedly lean on what's come before that lets Star Wars Jedi: Survivor become its own excellent version of something new," we wrote in the GamesRadar+ Star Wars Jedi Survivor review.

Planning to reunite with Cal & BD-1? Find out everything you need to know with our Star Wars Jedi Survivor abilities, Force powers and gear guide.

Vikki Blake
Weekend Reporter, GamesRadar+

Vikki Blake is GamesRadar+'s Weekend Reporter. Vikki works tirelessly to ensure that you have something to read on the days of the week beginning with 'S', and can also be found contributing to outlets including the BBC, Eurogamer, and Vikki also runs a weekly games column at NME, and can be frequently found talking about Destiny 2 and Silent Hill on Twitter.