Diablo 3 users reporting hacked accounts

Even after recovering from an extremely rocky launch that resulted in long stretches of downtime for players (even those who only wanted to play single-player) Diablo 3 and Blizzard are still facing some difficult issues.

The newest problem is that appears to have been the target of a string of hacks which have resulted in users losing access to their accounts as well as losing gold and items. Bizarrely, the Blizzard Authenticator (essentially a password generator) doesn't seem to be effective in stopping the attacks.

So far, all we have are unconfirmed rumors though. Blizzard has not yet made any announcements about the attacks or made any account-safety suggestions for players. The current speculation is that was the subject of an SQL injection attack, a form of website attack that attempts to ask the database to dump information (say, user account info) to an outside location. To be clear, the SQL injection rumor is just that, a rumor, and has not been confirmed.

The rumor persists because the timing of the attacks coincided with Blizzard bringing the European servers down for maintenance. Which some have taken to mean that the problem was on Blizzard's end, not the fault of the users. 

The issue hit the spotlight when Eurogamer's Chris Donlan was the subject of one such attack. We don't currently know what the scope of the situation is, but now might be a good time to consider logging in to, check for all your goods, then change the password.

Our friends over at CVG have been playing through Diablo III and here's 30 tips and tricks every Diablo 3 dungeon crawler should know


  • tyler_14_420 - May 22, 2012 9:51 p.m.

    "Thank you all for your reports, and for your investment in account security. We're treating this situation very seriously and have been from the start. While we've investigated numerous reports of and Diablo III accounts being compromised, we have yet to find any situation wherein a player's account was accessed outside of traditional compromise methods (that is, someone logging in with an account's login email and password). Additionally, while the authenticator isn't a 100% guarantee of account security, we have yet to investigate a compromise report in which an authenticator was attached beforehand." -Bashiok In short, everyone who Blizzard knows of that has been hacked has been hacked through their password being used, and the authenticator has not been bypassed to their knowledge. If you have an authenticator and were hacked, contact Blizzard ASAP.
  • oddprophet - May 21, 2012 8:56 p.m.

    I can't help but think this could have been avoided if they only added more DRM to the game. Perhaps one where you must call blizzard every hour to authenticate your details during gameplay.
  • ParagonT - May 22, 2012 7:27 a.m.

    Yeah, they should have implemented a bio-metric scan for those that purchased the game. When your connection even slightly cuts out for a moment during a crawl... BAM! Your disconnected, your progress and items are lost, and also the dungeon is randomized again. Wait... Actually, we don't even need the bio-metric scan for that! It already does that! My mistake!
  • Shanetexas - May 21, 2012 5:54 p.m.

    Gameplan: Wait this thing out and play the game later in the year.
  • ParagonT - May 22, 2012 7:23 a.m.

    Just what I was about to post.
  • Dehumanization - May 21, 2012 4:10 p.m.

    My little brother lost all his gear for his demon hunter. The only thing that was still in his inventory was mushrooms. He contacted blizzard and later when he logged back on everything was back. Didn't affect any of his other heroes though.
  • creator84 - May 21, 2012 3:44 p.m.

    I got hacked and reported it to Blizz. This is the response I received: "After looking into this sadly I won't be able to restore your money or items. Due to the way the refund system works the way it would work is you would lose to much process. I would recommend heading back to the Normal mode or asking a friend to help you grab some blues and get yourself back on your feet."
  • ParagonT - May 22, 2012 7:15 a.m.

    At my level, if this happened to me, I would most likely quit.
  • lilspooky - May 21, 2012 3:15 p.m.

    With Authenticators! That is craziness. Better check my account!

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