Update: Netflix is back online in the United States after a service outage prevented some customers from accessing the streaming service.
"Some of our members in the US and Europe were unable to use Netflix via our website for around an hour this morning," a Netflix representative told us in a statement. "The issue is now fixed and we're sorry for the inconvenience.”
Original story: Netflix has reportedly gone down across the United States as users are reporting outages across the country.
Variety reports that DownDetector, a third-party monitoring service, has seen a spike in Netflix users reporting problems. Subscribers in the Northeast, Southern California, the Pacific Northwest, and Texas have all logged problems, with 41% of saying they are receiving a “no connection” error.
Social media users have likewise said that they are receiving error codes when trying to log into the streaming service, including “Error NSES-500,” which is described on the Netflix website as typically pointing "to a network connectivity issue that is preventing your device from reaching the Netflix service.”
Netflix’s customer-support team responded in a tweet, reading: “We are currently looking into this situation and working towards a fix.”
The streaming service has been logging record-high traffic over the last few days as Americans are staying inside due to the coronavirus outbreak. Many new Netflix shows have benefited from the added viewership, including Tiger King, a true-crime documentary about a zookeeper who alleges he was framed for murder. It's as strange as it sounds.
For Netflix recommendations (for when the streaming service is working again) check out our pieces: Best movies on Netflix | Best shows on Netflix | Best Netflix documentaries | Best Netflix original series | Best Netflix original movies