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Blizzard apologizes for Diablo 3 launch, delays auction house

At this point, most dedicated gaming fans have realized that it's a bad idea to expect you'll be able to play a major online game at launch. But nevertheless, the legions of fans and pre-order customers rushed to their computers on launch day to try to play with their friends. Unfortunately, that didn't go according to plan, and Diablo 3 was hit with several delays and server crashes.

Fans were extremely unhappy with the delay, and a roar rang out Tuesday and Wednesday on social networking sites like Twitter as well as the Diablo forums. Apparently Blizzard took those emotions to heart, because they have issued an official apology to their community. 

"As many of you are aware, technical issues occurring within hours after the game's launch led to players experiencing error messages and difficulty logging in," reads the apology letter. "These issues cropped up again last night for the Americas and Europe servers. Despite very aggressive projections, our preparations for the launch of the game did not go far enough."

"We greatly appreciate everyone’s support, and we want to sincerely apologize for the difficulties many of you encountered on day one," the letter continues.

According to the letter, these difficulties have also caused Blizzard to delay the release of the much-reviled Real-Money Auction House. It was originally scheduled to launch on May 22, but has now been moved "beyond." There is no official word on when it will launch.

15 comments

  • vincent-wolf - May 20, 2012 11:37 p.m.

    I can only pray that ppl would learn to never buy anything from blizzard again. There's no excuse to force ppl have online connection in a single player mode. This is a total royal bullshit. But ofc fanboys would buy anything anyway... As for me, just because of that one single move I wait for a crack. It's ok, I'm in no rush, but they won't see my money with shit like this.
  • Ausoi - May 18, 2012 2:40 p.m.

    @tyler_14_420 All the improvements? everything you mentioned about the hotkeys came standard with Diablo 2? except you could only have 2 usable at one time. the ui is fine, i wouldn't change that... What I am saying is its a dumbed down version of diablo 2, I thought the idea of a sequel was to surpass the original, they totally threw out customization in the game, I'll admit stats were semi pointless in D2, but throwing it out makes for a better game? why not revise stats so it is meaningful.. I feel the same way about the skills.. They really killed the replay value for the game as well, when you can't have a character that is unique...I prolly spent as much time looking at different builds and thinking up new ones as I did actually playing the game. Anyways just my humble opinion... I think its funny when people get offended because I don't think the same as they do. PS I'f you are expected a better diablo 2, don't come into the game with big expectations,
  • tyler_14_420 - May 18, 2012 10:17 a.m.

    Also, to be fair, so many people are complaining that it's not enough like Diablo 2 that I'm wondering why they aren't just playing Diablo 2 now. These same people complain about the multiplayer so... what do you want? Diablo 2 HD? Sorry it's not an HD Remake, but that'd be boring. I'm loving Diablo 3, just finished Normal difficulty and starting on Nightmare. The maintenance downtime has been minimal, and my internet is crap yet I get pretty good latency.
  • tyler_14_420 - May 18, 2012 10:15 a.m.

    Surprisingly, the online only factor adds some benefits. 1. DRM. Why pirate a copy if you can't play it? 2. Cheaters, it's difficult to modify a character that's not stored on your own computer. 3. Refunds. You can easily refund a game that can be deactivated, and Blizzard has refunded many people for your purchases. EB Games standard policy is "If it's opened, it's not returnable." I'm also glad the Real Money AH was delayed. While if it was available, I would slightly consider it, I understand it would bring great imbalance for people with large amounts of expendable income and a surprising need to be overgeared. @Ausol: I disagree. The game was familiarly nostalgic, the gameplay has been tightened up, the interface is PHENOMENAL, and even the jokes are fantastic. There's even a cave called Development Hell that contains all the QA Testers as enemies. It's one of the few games now that has a proper PC Version. I mean, damn, look at that UI. Everything in Diablo 3 is so fluid. Being able to cast certain secondary abilities without interrupting your primary, hot-keys for everything (T for Town Portal, Q for Potion, S to swap skills). The only thing I would really enjoy is having savable skill-sets so that when a boss pops up, I can just pop skill-set 2 because my monk's aoe skills are not good for boss fights.
  • SSMaxRose - May 18, 2012 6:57 a.m.

    D3 really needs offline/LAN modes, I don't enjoy the lag from the overloaded servers, even when playing singleplayer. Which could be fixed if it were a local server on your PC. It's weird that they took this out of D3...
  • CrashmanX - May 18, 2012 1:53 a.m.

    Welp. In this comments section "Wah it's not Diablo II why do I have to play Online? I want my single player!" And my response? Been playing for 4 days now and it hasn't been too bad. Worst part was a few achievements lost early on due to lag. Nothing I can't get back in 5 minutes.
  • Fiirestorm21 - May 18, 2012 7:14 a.m.

    Good for you. Many of the rest of us have had many issues playing Diablo 3, even when trying to play it single-player where no online connection to a server should have been required. Glad you're having fun, really, but doesn't change the issue.
  • ThundaGawd - May 17, 2012 9:42 p.m.

    I only found the time to actually install my copy around midnight the day I got it, and I haven't had any issues with the servers at all (I'm in Canada, don't know if that has something to do with it O.o), guess it's just one of those lucky coincidences XD
  • IceBlueKirby - May 17, 2012 9:21 p.m.

    Finding out that the single player portion had to be played online set my plans to buy this game back a good number of months. It's not that I can't be online when I play it, but I don't want to HAVE to be, and I don't want to have to stop playing for maintenance or random crashes. Ubisoft already tried the always-online thing and was met with major backlash, but apparently Blizzard didn't get the memo.
  • CrashmanX - May 18, 2012 1:51 a.m.

    Except this is more a mutliplayer focused game than Single player. If you're playing it for the Single player, you're doing it wrong.
  • Fiirestorm21 - May 18, 2012 7:21 a.m.

    I've always thoroughly enjoyed playing Diablo single player. D2 was great for plane trips, or any other time when particularly the internet connection would not be up. Besides, I'll admit, it wouldn't be nearly as big of an issue if the damned thing actually worked. I don't mind having to only play D3 when I have an internet connection that much in the end, but I do mind being kicked out five minutes into playing the game every single time I try. You can't even make progress in the game if it's bad enough, since it is online: Because the game resets you to the beginning of an area, but thanks to the frequency of the server drops, you don't even have the time to make it through one before you get dropped and reset to the beginning again.
  • n00b - May 17, 2012 5:42 p.m.

    <beating a dead horse> Single player section of the game should be offline </beating a dead horse>
  • ParagonT - May 17, 2012 7:35 p.m.

    I see why they made it for online only, but I bet there was plenty of other ways to go about it. Besides, I don't care when they say its for piracy, but it frustrates me to no end when they act like were all so gullible and stupid to think that piracy had nothing to do with it. Oh well, I've been keeping updated, and there are already cracks out there. Some malware, some legit. Emulation begin.
  • Ausoi - May 17, 2012 3:21 p.m.

    the game should have been delayed for the rest of the year imo, it's just a watered down diablo 2, all the fun stuff they took out... Not sure how you spend 6 years on this game...
  • ncurry2 - May 17, 2012 3:09 p.m.

    Please let it be delayed for years and years

Showing 1-15 of 15 comments

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