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Steam hack confirmed; encrypted passwords/credit card information potentially compromised

Turns out last week's rumored hacking of the Steam servers was not only true, but worse than originally thought. Today, Valve's Gabe Newell has announced the full details, confirming that the intrusion went further than just the forums, as was originally reported. Newell has revealed that the intruders obtained access to a Steam database in addition to the forums, giving them access to information including "user names, hashed and salted passwords, game purchases, email addresses, billing addresses and encrypted credit card information," they they currently don't have any evidence that the information was cracked.

Thankfully, Valve had taken more steps towards protecting its users than other companies that were the victims of hacking last year, meaning that most of the important information was heavily encrypted, and may not have been taken at all. Because of this, they're fairly confident that no passwords were actually compromised, and aren't planning on forcing Steam users to reset their passwords (though Gabe comments that it wouldn't be a bad idea, especially if it was shared between the forums).

We've posted Gabe's full comment below for anyone interested, and we're hoping this isn't the start of another wave of hackings. Seriously, that was so, totally, completely not cool. Not cool at all. 

Dear Steam Users and Steam Forum Users,

Our Steam forums were defaced on the evening of Sunday, November 6.  We began investigating and found that the intrusion goes beyond the Steam forums.

We learned that intruders obtained access to a Steam database in addition to the forums.   This database contained information including user names, hashed and salted passwords, game purchases, email addresses, billing addresses and encrypted credit card information. We do not have evidence that encrypted credit card numbers or personally identifying information were taken by the intruders, or that the protection on credit card numbers or passwords was cracked. We are still investigating.

We don't have evidence of credit card misuse at this time. Nonetheless you should watch your credit card activity and statements closely.  

While we only know of a few forum accounts that have been compromised, all forum users will be required to change their passwords the next time they login. If you have used your Steam forum password on other accounts you should change those passwords as well.  

We do not know of any compromised Steam accounts, so we are not planning to force a change of Steam account passwords (which are separate from forum passwords). However, it wouldn't be a bad idea to change that as well, especially if it is the same as your Steam forum account password.   

We will reopen the forums as soon as we can.  

I am truly sorry this happened, and I apologize for the inconvenience.

Gabe.

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20 comments

  • PretzelBoy - November 11, 2011 11 p.m.

    And what is the hackers justification for this? Probably some bullshit about their freedom being oppressed by not releasing Episode 3.
  • PretzelBoy - November 11, 2011 11:02 p.m.

    And what is the hackers justification for this? Probably some bullshit about their freedom being oppressed by not releasing Episode 3.
  • StoneDreadnaught - November 11, 2011 8:54 a.m.

    You see this Sony? THIS is how you go about telling your community that you got hacked! Upfront, honest, and say you're working on it ASAP
  • PretzelBoy - November 11, 2011 10:57 p.m.

    You forgot to include Microsoft in there as well. I'll just assume it was an oversight and not fanboyism.
  • augdog - November 10, 2011 9:06 p.m.

    Now that's Jaurnalism!!!
  • rabidpotatochip - November 10, 2011 8:03 p.m.

    So much for making it through 2011 without having another service I use hacked. Regardless of what they're saying, I'm still changing my passwords. It's not that I expect problems or anything but I think a little preventative maintenance goes a long way.
  • NanoElite666 - November 10, 2011 6:02 p.m.

    Still with the hacking bull? Dammit people, give it a friggin' rest already!!
  • ultimatepunchrod - November 10, 2011 4:28 p.m.

    No one will be as hard on this as they were on PSN. Not whining. Just saying.
  • ultimatepunchrod - November 10, 2011 4:30 p.m.

    EDIT: You have to give him credit though as he's actually telling everyone what the problem is.
  • Fruitbat - November 10, 2011 4:16 p.m.

    You can't always stop an attack, but once again Steam shows the rest of the world how to do things right.
  • Spybreak8 - November 10, 2011 4:14 p.m.

    I don't think I'm on their forums but I most def have CC info on there since you know, it's Steam.
  • Asmodean - November 10, 2011 4:03 p.m.

    Stupid hackers! What the heck is your deal? @$$ Hat the lot of them
  • Rippah - November 10, 2011 3:56 p.m.

    I don't know why but when I look at him I just think he would make a good Kilowog
  • Bladex206 - November 10, 2011 3:42 p.m.

    Well I just changed my steam password. Am I safe now? Should I change anything else? Like email passwords (I never use the same password).
  • Fruitbat - November 10, 2011 4:15 p.m.

    If it's a different password then no; you don't supply the password to your email account when you sign up to a forum, do you? Your email provider holds it, on a completely different server in a whole other part of the world. In other words, no need to worry.
  • cewing - November 10, 2011 3:39 p.m.

    Wow!... well this sucks lol Is nobody safe!? But poor Gabe, how can you stay mad at that face? His letter seemed quite sincere. However as compensation for this breach I deeeemand EP3
  • Killik_13 - November 10, 2011 3:33 p.m.

    Damnit Gaben. But yeah, when can I download my free copy of Portal 2?
  • ithurtstopoop - November 10, 2011 3:31 p.m.

    Do I get 5 free games now?
  • Hydrohs - November 10, 2011 8:52 p.m.

    Unless they find out that their servers that store data for the client were also hacked, I doubt we'll see any free games. It's just their forum.
  • kingsmikefan - November 10, 2011 3:04 p.m.

    Well, at least he's honest.

Showing 1-20 of 20 comments

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