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  1. Games
  2. RPGs
  3. Starfield

Bethesda customer support is still replying to individual negative Starfield reviews on Steam

News
By Hirun Cryer
Published 28 November 2023

There's a fair few negative reviews flying around on Steam

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Starfield weapons
(Image credit: Bethesda)
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Bethesda is still responding to individual negative Starfield reviews on Steam, over two months after the RPG first launched.

Earlier this month, Starfield dropped to a 'Mixed' overall user review rating on Steam a few months out from launching, with some players crowning it "Bethesda's most mediocre game to date." Now, Bethesda is taking matters into its own hands and pushing back against some of the negative reviews.

As first drawn attention to by the Twitter user below, Bethesda's community service team is responding to individual Starfield user reviews on Steam by praising the game. "Starfield is an RPG with hundreds of hours of quests to complete and characters to meet," one developer review reads in response to a negative user review after nearly 30 hours played. 

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Bethesda is responding to negative Starfield reviews on Steam. Absolutely bizarre if you ask me and despite media attention this hasn't stopped, the last response is from today pic.twitter.com/ay589tg8ccNovember 28, 2023

"While there may be loading screens in between fast travelling, just consider the amount of data for the expansive gameplay that is procedurally generated to load flawlessly in under 3 seconds," the same response continues. "We believe that shortcoming will not hinder our players from getting lost in the world we created."

"Given the immense size of Starfield, we felt it made more sense to be able to use your Grav Drive to jump to other solar systems," reads another Bethesda response to a user writing that it's "unpleasant to play." The developer adds that the "intention of Starfield's exploration is to evoke a feeling of smallness in players and make you feel overwhelmed." 

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  • A trackers alliance agent cocks her head to the side as she tries to entice you to join the organisation "I don’t think Starfield was anywhere near successful enough to do a Starfield 2," Bethesda vet says
  • The player-character in Starfield looks upon a snowy mountain, with a distant planet and its rings visible in the sky "If I was in charge of Starfield, I would have not done it that way at all," Bethesda veteran says
  • Starfield screenshot of animated series The Settled Systems showing grimacing soldier "We shouldn't have made it," says former Starfield lead about the "ambitious as hell" Bethesda RPG

Another user writes that Starfield is a "step back" for Bethesda and "falls flat" in pretty much every department. "Quests were made to be completed in several ways. You get to decide who lives and who dies at crucial points of the story, as well as how to go about meeting any given objective," Bethesda's community team writes in response to the review.

The most recent Bethesda response looks like it was published earlier today, November 28. From what we can see, the response to negative reviews has been going on throughout November. It's an almost-unprecedented move - certainly one I've never seen for a game of this size - and it doesn't seem to be being particularly well-received.

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Completely extraordinary that a major publisher would engage players individually to tell them that, actually, they’re mistaken if they think the game’s boring. https://t.co/h8kOrxSmwlNovember 28, 2023

Check out our guide to the best Starfield mods if you're after some essential community tweaks for the huge RPG.

Hirun Cryer
Hirun Cryer
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Freelance Writer

Hirun Cryer is a freelance reporter and writer with Gamesradar+ based out of U.K. After earning a degree in American History specializing in journalism, cinema, literature, and history, he stepped into the games writing world, with a focus on shooters, indie games, and RPGs, and has since been the recipient of the MCV 30 Under 30 award for 2021. In his spare time he freelances with other outlets around the industry, practices Japanese, and enjoys contemporary manga and anime.

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