Skip to main content

Ouch, looks like The Division's big update is wiping Xbox One characters

UPDATE: Ubisoft has identified the problem and has plans to bring the characters back, minus whatever stuff they may have earned since update 1.1 rolled out.

ORIGINAL STORY: The Division's big update went live yesterday, adding its first Incursion (think raid) and a bunch of new features. Although not everyone's getting to try it out because it appears the patch has wiped some people's characters.

The issue's been reported on Reddit where a request for platforms seems to suggest it's only affecting Xbox One users. What's happened is unclear, with reports of everything initially working before a Delta or Mike error heralds disaster. One forum post actually states someone was playing the Falcon Lost incursion before a Mike error kicked them out and their character disappeared. That's also an Xbox only thread, suggesting the problem is platform specific

Head over to Ubi's support twitter and you'll find a lot messages like this:

In fact that's pretty much all you'll find. Ubi say the issue requires "further investigation" and won't be fixed with an upcoming hotfix.


Seen something newsworthy? Tell us!

In former lives Leon's been a scientist, a musician and teacher, stints that included a shoe full of liquid nitrogen, a small tour of Germany and oh GOD so much marking.