Rockstar working to fix lost GTA Online progress

Having recently released a patch designed in part to help players gain access to GTA 5’s multiplayer offering, GTA Online, Rockstar is now working to fix issues resulting in players losing game progress. Some users have seen characters, items, apartments, cars and in-game money vanish without reason.

"We have received reports from some players who experienced losing characters, progress, items, and/or in-game cash during the first few days after release," the company said in a new statement posted on the Rockstar Games support page.

"We are working diligently to identify and correct the causes for these losses, as well as to establish how best to restore any lost progress and value. If you would like to receive an automatic email notification as soon as there is more information about this, please log into the Support Site and click Subscribe on this page."

Rockstar said it's also aware of and looking into the following issues:

  • General network/cloud server issues
  • "Rockstar Cloud Servers Unavailable" error message
  • "Failed to Host a GTA Online Session" error messages
  • Errors saying "Timed out when matchmaking for a compatible GTA Online Session to join"
  • Errors about jobs failing to start or load
  • Misc. network and server-related error messages, disconnections, or cloud server errors
  • Errors saying "Mission Failed" as soon as the mission begins during a session
  • Long matchmaking load screens, eventually timing out after 10-15 minutes
  • Offline (disc-based) and online content mixing on the Jobs list
  • Ending up in a free-roam session with no jobs/markers on the map while


  • Joystick - October 7, 2013 8:38 p.m.

    GTA online = Fix & Bugs nothing else, they fix a bug and others apear . BEAUTIFUL if in 24 hours they fix the bug everyone will be soo happy to be online and play that they will not notice the lag. overpowerd weapons and game freze( oh well i can restart and replay who care that i shut down by force the sistem 6 times in 1 hour) good game
  • mafyooz - October 7, 2013 8:13 a.m.

    I'd love to be able to get on in the first place to be able to lose a character, every time I attempt to log on I get "Timed out when matchmaking for a compatible GTA Online Session to join" - I'm generally antisocial and don't bother with the multiplayer stuff, so it's Sod's law that it happens on the one game I've actually been interested in trying online ;)
  • TokenGamesRadarFurry - October 7, 2013 7:23 a.m.

    Glad I'm waiting for the PC version...though karma dictates that the PC version will be even more riddled with bugs :P
  • larkan - October 7, 2013 7:51 a.m.

    True story
  • Frieza - October 7, 2013 7:08 a.m.

    Why does it seem a lot of high budget games are experiencing problems like this as of late? Don't they test this stuff before it's released?
  • thesilentassassin - October 7, 2013 6:37 a.m.

    Man this has happened to me three times now, i have made three characters so far and all three of them disappeared on me right after I stopped playing. I could handle the launch day woes and I guess I can even handle this (i'm still going to play the game) but it's getting harder and harder to defend rockstar on this. I don't see how this could be a "launch" day issue or how this could be some thing that is happening because of servers I mean I could be wrong but this is a big problem were talking about characters getting deleted and money and apartments just missing plus not being able to play the game because there is no sense making a character and doing the work just for them to disappear.
  • JJBSterling - October 7, 2013 6:32 a.m.

    I lost my car three times now. I'll be car-jacking everyone until they fix this, It's too much money at early levels to keep buying trackers and insurance just to have my car to disappear.

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