UK retailer Game is communicating to customers that some PS5 pre-orders won't arrive on launch day.
The issue, Game says, is out of its hands. Apparently, the courier told the retailer that it won't be able to deliver every PS5 pre-order on release day. In an email (via VGC (opens in new tab)), Game had the misfortune of letting its customers know that they might not get their PS5s at launch, explaining that it used multiple couriers to fulfill pre-orders.
"Due to the volume of PlayStation 5's in the UK market and the size of the product, the launch has led to UK wide delivery challenges for all retailers and couriers," Game said. "Our aim has always been to ensure that as many orders arrive on time for release day as possible therefore, we have had to secure multiple couriers to help try to achieve this."
"However, for reasons beyond the control of Game, [our courier] has informed us today (November 18) that not all orders due to be delivered by them will be delivered on release day. This is due to capacity issues in their delivery network and may mean that your tracking information is not fully updated until Friday."
If you're one of the customers that received an email like this, you can track your PS5 shipment here (opens in new tab) - at the least, you'll get to know when you'll get your pre-order.
PS5 launched on November 12 in North America and Japan, and it's releasing in the UK a week later on November 19. Still struggling to secure a console? Here's where to buy a PS5 right now.
Initially our story referenced Yodel as the courier company involved with the Game delivery delays. However, we have since been sent this statement and have amended our story accordingly:
“Yodel does not work directly with GAME. Our client is GFS, a fulfilment business who work in partnership with GAME. We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel’s name has been incorrectly used in an email to customers on the status of orders. There are currently no delays within our network, and any issues regarding delivery capacity is a matter for GFS and not Yodel."
“The safe, secure and timely delivery of each of these parcels is our utmost priority, and we are committed to ensuring customers receive the excellent service which we stand for.”