All PS5 error codes explained, with fixes and solutions

PS5
(Image credit: Sony PlayStation)

PS5 error codes need fixes and solutions if you want to actually enjoy your console. The PlayStation 5 is a pretty powerful console with a lot of features, but there's always something that can go wrong, whether it's to do with the games you play, the PS5 itself, or the PlayStation Network having some issue. Your options to fix the error will differ hugely depending on what's gone wrong, but whatever the cause and what the answer, we've listed all the major PS5 error codes below, along with solutions and fixes, if there are any.

PS5 error codes quick guide

These are some of the PS5 error codes you're most likely to see:

If you've encountered any of those issues then select the specific error code for more information, or if it's not listed then we've got further details at the end on how to get additional help on the matter.

PS5 error code WS-116449-5

"This service is currently under maintenance."

Unlike many of the PS5 error codes listed here, this one does at least have a useful description, as it often appears when some or all of the PlayStation Network is undergoing maintenance. Check the PlayStation Network status page to see what's happening, as this should confirm if there's any widespread issues stopping players from accessing the service. If there are no reported issues there, then try resetting the internet connection settings on your console and running the internet connection test, and if that doesn't help then turn off your router and modem for at least five minutes then try again. If that still doesn't fix things then try again later as there may be temporary congestion on your line.

PS5 error code CE-107880-4

"Something went wrong."

This PS5 error code with a particularly helpful description usually occurs in relation to pre-orders, and either pre-loading or installing exclusive add-on content. If your issue is with pre-loading, then try accessing your PSN library on a browser to cancel any pending downloads then queue the download remotely. If that doesn't work, you can also try fully powering off your PS5 then restarting it, or restoring licences via the System > Users and Accounts > Other > Restore Licences option.

If you are receiving this error code in relation to add-on content, then the problem could be that the specific item(s) haven't been made available yet due to an issue with the release date attached to them on the PlayStation Store, or the system is incorrectly trying to access the PS4 version of the DLC which isn't compatible with the PS5 game. Unfortunately in these cases there is currently no known fix, and you'll need to wait for Sony or the developers to resolve the problem before you can receive your additional content.

PS5 error code CE-108255-1

"Something went wrong with this game or app."

A number of players are receiving this PS5 error code, and unfortunately the initial prognosis doesn't sound good. Some are getting it with one specific PS5 game, while others are receiving the error with every PS5 title they try. Although Sony haven't officially commented on the issue yet, several people are reporting that they've spoken to customer services and been advised that they'll need to return their hardware for replacement. If you are getting this error and it persists, you'll need to contact PlayStation customer services for more details.

PS5 error code CE-108862-5

"Unable to connect to the server."

This is another connection error message, but this time possibly relating to the servers for the individual game you are playing. If the PlayStation Network status page linked above confirms everything is currently working, then check the game developer's website or social media channels to see if they have a specific issue. Again, it's likely this is a temporary connection fault, so if you can't resolve it then wait and try again later.

PS5 error code CE-105799-1 / CE-113212-0

"Unable to connect to the server."

These are PSN connection error message, so the first thing to do is check the PlayStation Network status page (linked above) to make sure everything is up and running. If there is no maintenance or downtime in progress, restart your PS5 and configure your wireless connection settings again, checking your router is in range or switching to a wired connection if possible. If the problem persists, turn off your modem and router for 5 minutes, then restart and update your router firmware if available. If the issue still isn't resolved then it's likely there's a temporary connection fault, so wait and try again later.

PS5

(Image credit: Sony)

PS5 error code CE-107520-5 / CE-108889-4

"Please install the latest system software."

This PS5 error code means that your system software is not up to date, so connect to the internet and follow the instructions to update to the latest version. If you can't connect your console online, you can also download and install the latest system software on a USB drive via a computer, or update it using a game disc. For more information on this process, see the official PS5 System Software Update site.

PS5 error code CE-11773-6

If you see this PS5 error code, it's usually because your console is unable to verify that you have digital ownership of the game you're trying to launch. Check to see if there are any connection issues with the PSN, as if there are then you may need to wait for them to be resolved before your details can be confirmed. Alternatively, it's also worth going into the Settings menu and selecting the Users and Accounts > Other > Restore Licenses > Restore option, as this may trigger the confirmation required to activate your game.

PS5 controller, AKA DualSense

(Image credit: Sony)

PS5 error code NP-102955-2

"The account information is incorrect."

If you're receiving this PS5 error code, then the PlayStation Network account log in information you're supplying does not match the records held by Sony. Double check that you're entering the correct email address and password (case sensitive), and if you're sure the information you're entering is correct then you'll need to contact customer services to reset your password.

PS5 error code NP-104602-3

"Something went wrong."

There are a number of reasons for this PS5 error code, which are all related to internet connectivity. First, check the PlayStation Network status to make sure there aren't any issues there, as problems at that level can only be resolved by Sony. If things are reported to be working correctly, use Test Internet Connection to review your network settings as it's likely you're getting a NAT Type error that's preventing online connectivity. If that's the case, there are a few other things to try at your end that have worked for others.

Rebooting your router is always a good initial action when having connection issues, but if that doesn't work then go to Set Up Internet Connection on your PS5, press Options on your wi-fi connection then under Wi-Fi Frequency Bands try changing from Automatic to 5 GHz or 2.4 GHz and see if that resolves the error. If that doesn't help or you're on a wired connection, press Options on your connection then go to Advanced Settings and try changing your Primary / Secondary DNS settings to 8.8.8.8 / 8.8.4.4 (Google Public DNS) or 1.1.1.1 / 1.0.0.1 (Cloudflare DNS) as this will resolve connection issues in a number of circumstances. If not, check with your ISP for any issues with their service.

PS5

(Image credit: Sony)

Other PS5 error codes

If the particular PS5 error code you've been experiencing isn't listed here, there are other resources you can go to for support. The Reddit PlayStation Community Support Team are currently building this PlayStation Error Code Database to cover a wide variety of issues, or you can search the error code on the PlayStation Support site itself to see if there is a support article available.

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Iain Wilson
Guides Editor

Iain originally joined Future in 2012 to write guides for CVG, PSM3, and Xbox World, before moving on to join GamesRadar in 2013 as Guides Editor. His words have also appeared in OPM, OXM, PC Gamer, GamesMaster, and SFX. He is better known to many as ‘Mr Trophy’, due to his slightly unhealthy obsession with amassing intangible PlayStation silverware, and he now has over 500 Platinum pots weighing down the shelves of his virtual award cabinet. He does not care for Xbox Achievements.

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