Nintendo offers advice for users experiencing Wii U problems – freezing, long load times

Nintendo has updated its website to offer support for users experiencing problems with its Wii U console, which launched 18 November. The troubleshooting page addresses several ‘Top issues’, including the following:

  • Why does my system take so much time to launch an application?
  • System freezes unexpectedly while in use
  • Wii U GamePad freezes

The issues highlighted by Nintendo echoes the most common problems reported by early adopters of Wii U, namely a lengthy 5GB install which takes several hours (and if interrupted can be fatal for the machine), and seemingly random occurrences of the system completely freezing/locking.

In the case of load times Nintendo offers the following:

We are aware that users are experiencing load times when they launch or switch between applications. We are exploring ways to enhance features for consumers’ overall experience.

Nintendo’s advice for anyone encountering system freezes is:

Instances of system freezing are rare and unlikely to occur. If your system has frozen unexpectedly, do the following:

  • Reset your system by unplugging it from the wall for 10 seconds.
  • Ensure your system is kept current with available system updates.

The complete troubleshooting guide, which also includes a phone number for users needing additional assistance, can be found at


  • thagama - December 9, 2012 9:51 a.m.

    I remember when I have my Compaq Presario less than 20 yrs ago.Was very slow and freezed a lot.Din't know a thing about computers.The thing was terrible because was something cheaper that other brands.Looks like Nintendo Wii U is suffering the same issues as my Compaq many years ago.Maybe the design was overhurried and they simplify materials to save for costs in production.Looks like a bad deal to me.
  • monique-greynolds - November 25, 2012 2:05 p.m.

    Froze up and bricked, sent mine off on Monday. Got news its covered..Still 350.00 not including tax and my kids haven't even played it yet put me in a foul mood.
  • Lobie - November 20, 2012 3:53 p.m.

    @"Everyone crying and complaining" Hold the ticket a moment? Are you all saying there was problems with a software/hardware launch? You mean like bugs? Oh my dear unfaithful God, how could this have ever happened. Thank God the PS3 had a flawless launch. Thank God Blizzard Entertainment is so good at Game Launches! Not a bug in sight there. Thank God Microsoft's launches are the best ever! We all know they have never had a single problem with a launch. Nintendo as well! The Wii has such an amazingly successful launch with absolutely no hiccups, oh and the 3DS as well. Of course so did all the Halo 4 servers, and Call of Duty as well! This is unbelievable, you should all abandon ship immediately. Nintendo will clearly never ever give an update for the freezes, I mean don't be so silly! They have your money, why update! No company ever cares about their users! tl;dr: Abandon ship, Nintendo Wii U launch is going poorly with bugs. No other launch has ever had bugs... Ever. ABANDON SHIP NOW!
  • winner2 - November 20, 2012 6:33 a.m.

    "Instances of system freezing are rare and unlikely to occur." Well there seem to be a good number complaining...
  • ParagonT - November 20, 2012 5:21 a.m.

    So what if your system freezes during an update...?
  • monique-greynolds - November 25, 2012 2:07 p.m.

    screwed! basically.
  • Redeater - November 20, 2012 4:14 a.m.

    "Instances of system freezing are rare and unlikely to occur." I've had my system freeze on me twice now. I'm honestly loving the shit out of the WiiU but the app launch/switch times are atrocious. In this day and age where any IOS/Android/low grade desktop can switch programs in a matter of seconds it's pretty unacceptable to have to wait sometimes up to half a minute just to check something simple like active downloads. ...and don't even get me started on why active downloads is a separate program that has to be launched instead of a menu screen you can check on the fly.
  • Cyberninja - November 20, 2012 3:52 a.m.

    I see nothing to bad happening if I just don't do something stupid, like I doubt I would get a red ring of death type thing.
  • JarkayColt - November 20, 2012 3:41 a.m.

    This is why I've believed it sensible to wait a good while after a new piece of tech comes out recently. There's always a bunch of frustrating problems to begin with. And that's just not consoles, but also games that need stupid day one patches. However, this troubleshooting guidance from Nintendo doesn't exactly sound helpful, especially concerning the load times. That doesn't sound like anything a simple update can fix. Also I'm baffled by the "reset by unplugging from wall" line. That just sounds like an accident waiting to happen. Does that not just turn the WiiU off instantly? I mean, yes, I see that's kind of the idea if it's frozen, but most systems have a switch or button that can turn it off instead. My PS3 freezes a lot but I just flick the switch at the back first rather than unplugging it straight from the mains. Maybe it makes no difference
  • Scuffles - November 20, 2012 4:32 a.m.

    Totally agree, I used to jump right on the newest tech and a good part of the time it wasn't a bad decision. For instance I am still using my launch PSP and have never had any trouble from it. Something about the last two or so gens of hardware across the board has me standoffish of adopting new anything. Without giving it a chance to fail spectacularly in the wild first.
  • Scuffles - November 20, 2012 4:35 a.m.

    You also pay less when you wait. I can't see a single benefit to paying more for untested tech just to say you have the new shiny.
  • JarkayColt - November 20, 2012 5:24 a.m.

    Yeah, it's a bit of a bummer when expecting these things to work straight out the box is now somewhat optimistic. Handhelds are usually very good though, which I guess is because they aren't so reliant on online updates yet (meaning, of course, there's more pressure to get it "right" off the bat). The DSi had the ability, but it was hardly used because the system was so solid to begin with. I think the 3DS/WiiU's problem is that certain (specifically online) features were "switched on" later rather than being properly intergrated beforehand. Certain WiiU features only went live on release day which is why there was the massive install. Obviously Nintendo couldn't test those features, that is, the complete 'package', in the proper environment, i.e. over a massive global interconnected network. And the masses are always going to find weird or inconvenient things that the creators overlooked. I guess the landscape has changed considerably now that consumer feedback can influence digital patches. There has to eventually be a point where early adopters ultimately get fed up with being passed the short end of the stick, though. For the both of us, I guess that moment long passed. Just don't get me started on hardware iterations, that's a whole 'nother story!
  • Kermit1970 - November 20, 2012 3:15 a.m.

    Bog standard reply which all of the Big 3 give.

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