Nintendo has updated its website to offer support for users experiencing problems with its Wii U console, which launched 18 November. The troubleshooting page addresses several ‘Top issues’, including the following:
- Why does my system take so much time to launch an application?
- System freezes unexpectedly while in use
- Wii U GamePad freezes
The issues highlighted by Nintendo echoes the most common problems reported by early adopters of Wii U, namely a lengthy 5GB install which takes several hours (and if interrupted can be fatal for the machine), and seemingly random occurrences of the system completely freezing/locking.
In the case of load times Nintendo offers the following:
We are aware that users are experiencing load times when they launch or switch between applications. We are exploring ways to enhance features for consumers’ overall experience.
Nintendo’s advice for anyone encountering system freezes is:
Instances of system freezing are rare and unlikely to occur. If your system has frozen unexpectedly, do the following:
- Reset your system by unplugging it from the wall for 10 seconds.
- Ensure your system is kept current with available system updates.
The complete troubleshooting guide, which also includes a phone number for users needing additional assistance, can be found at Nintendo.com