Update: CD Projekt Red is looking into arranging disc returns for Cyberpunk 2077 players who refunded physical copies.
Reporter Patrick Klepek posted a screenshot of a new email several players are now receiving from CD Projekt Red regarding Cyberpunk 2077 refunds. In the message, the studio mentions plans for game discs returns for those who refunded physical copies of the game.
"Regarding your game discs, we ask that you keep them for now," the email states. "We recognize that arranging disc returns is not a particularly convenient process and are currently looking into the least disruptive solution in order to wrap up this part of the process. We'll provide further instructions in advance later down the line."
Several people have shared a new CD Projekt RED email with me, which claims the studio will be “arranging disc returns” for people who received refunds for physical versions of the game “down the line” because it’s looking for the “least disruptive solution.” pic.twitter.com/FrDxcJXqKkJanuary 26, 2021
As reported in a previous article on Vice from Klepek, players who refunded the game weren't asked to return their physical copies and were also still able to access and play the RPG after it had been refunded. Now, it looks like the studio is looking into a solution for disc returns, with more information set to come in the future.
Original story: Cyberpunk 2077 customers who asked for refunds are reportedly not being asked to return the game.
According to a report from Vice, several customers who took developer CD Projekt Red up on its offer to refund Cyberpunk 2077 following its launch in December have received their money back but are still able to access the game. One person, who bought the game's $250 collector's edition, said that they "still had everything," including their physical copy of the game, despite having received a Paypal transfer from CD Projekt Red that included the added sales tax.
Vice's report says that customers were told that as part of the refund process, they'd have to send their copy of the game back, but that none of them have had to do so yet. That seems to not only apply to physical copies, but also to digital ones - one player says that the studio honored a refund request for a digital code purchased at Best Buy, and that they'd received their money back, but still had access to the game on their Xbox.
As an alternative to a refund via Paypal, the refund process also allowed customers to exchange their console version of the game for a PC version, but everyone spoken to by Vice opted for the money, so it's not clear whether that process is working as intended. CD Projekt Red said that it planned to contact players who had filled out its refund request form "throughout February and March 2021," so it's possible that it will revoke access to the game once more players have received their money back.
Even after three delays, Cyberpunk 2077 had a rocky launch, with bugs and performance issues marring players' experience, particularly on last-gen consoles. CD Projekt Red has apologized, promising patches over the coming months to address the problems (but a delay to the game's next-gen update).