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Warner Bros seeking help to solve Batman: Arkham City 360 glitch

Warner Brothers Interactive is reaching out to Batman: Arkham City owners on Xbox 360 to help it identify and squash a nasty glitch reported by a large number of players to be erasing game saves at random in Rocksteady's superhero sequel.

First-hand accounts of the game-ending bug have been cropping up on the official Batman: Arkham City forums for some time. This week, Warner Bros. posted an open letter to fans acknowledging the problem and asking for specific information to help it find a workaround.

“We would very much like to fix the 'disappearing save files' issue some consumers have been reporting with the XBOX 360 version of the game as quickly as possible,” wrote Andy Cataldo, US Community Manager, on the recent post. “Thus far our QA department has been unable to reproduce this issue.”

To help, it is asking those who experience the bug to contact the QA team at support@wbgames.com with answers to a few specific questions pertaining to what hardware they're using, how often the glitch has occurred, what software has been installed on the Xbox 360, and other details that the studio hopes to use in tracking down the source of the problem.

Losing a game save ranks low on on the list of horrible things that can happen in your life, but for those who have committed themselves to solving all of Riddler's riddles and closing every last side-mission in Batman: Arkham City, seeing all that work disappear into the ether can be pretty frustrating all the same. Let us know if this has happened to you; but please, go easy on the cursing.

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11 comments

  • Spybreak8 - November 15, 2011 5:13 p.m.

    You know I'd be pissed if that happened to me but since Batman is so good I probably wouldn't be too mad to play it over again.
  • Pwnz0r3d - November 15, 2011 3:56 p.m.

    Well the only glitch i saw was when playing as Catwoman, i started whipping right outside her house, and fell under the map. And kept falling, and falling, and falling... Haven't seen it since, and it was PS3. Oh and one of the Riddler informants by Joker's hideout after you beat the game clipped into the wall, so that was annoying.
  • Vulneratus - November 15, 2011 3:32 p.m.

    Quick, somebody call Batman!!... oh wait...
  • Xerxes667 - November 15, 2011 3:15 p.m.

    right about here would be a god place to put a predictably smug Sony Fanboy comment... but i'll be the bigger man and let someone else have the fun
  • spawny0908 - November 15, 2011 2:19 p.m.

    I'll be putting my game file on a flash drive then...
  • bboyd - November 15, 2011 1:21 p.m.

    Good news! Cloud saving is coming in the next update.
  • buttfaceninja - November 15, 2011 12:08 p.m.

    Happened to me last night. I was at about 30% done so it could have been worse but it still was pretty damn annoying. Im going through it again but im still extremely weary every time it saves.
  • codystovall - November 15, 2011 11:26 a.m.

    I didnt experience loss of save but I did run into two space glitches. One, I got stuck in between those pipes by the city wall(in taichi pose no less) two, I knocked out a street clown who fell between the sidewalk and street. His body began to spasm and his arm progressively elongated. Turned then turned back he was gone.
  • bigwill1221 - November 15, 2011 11:07 a.m.

    Haven't had it happened yet.. tho it's saved on a thumb drive so maybe that keeps it safe=S
  • FlyinHawaiian13 - November 15, 2011 10:47 a.m.

    Happened to my friend while he was about a third of the way done but I'm around 70% and still going strong. If it deletes now I'll have an aneurysm.
  • mothbanquet - November 15, 2011 10:28 a.m.

    Never had this problem myself, though on behalf of those affected I hope it gets cleared up soon.

Showing 1-11 of 11 comments

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