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Mass Effect 3 called out by Better Business Bureau amid spate of new issues

Movies have the Poltergeist curse, TV has the curse of "Our Gang," and pro football has the Madden curse – but if videogames have a cursed property all their own, it may well be Mass Effect 3. The latest woes for Bioware's epic include a patch that causes more problems than it solves, a multiplayer event's cancelled virtual venue, and a dressing-down from the Better Business Bureau.

Bioware is currently running a forum thread to gather data on a new issue raised by the latest patch for the game, which aimed to fix bugs in the title's character-import system but instead has resulted in widespread crashes and lockouts. The company's posted a temporary workaround, which you should follow to the letter lest you delete your entire Mass Effect game save with no-one to blame but yourself (which, doubtless, would mean plenty of people just blamed Bioware instead). CVG reports a less terrifying fix of disconnecting from Xbox Live when booting up the game, so try that first.

Meanwhile, PS3 owners are locked out of the latest player challenge, this weekend's XP-boosting event based around Mass Effect 3's multiplayer "Resurgence" DLC. Bioware says Sony won't approve the promo, the latest in a string of events enjoyed by PC and Xbox 360 owners. “We continue to work with them to find a compromise,” says the company, “but until then, Sony will not allow us to run the same Multiplayer Challenges on the PlayStation 3 that we run on Xbox 360 and PC.”

While Bioware works on these problems, it's also been called out by consumer watchdog the Better Business Bureau over the game's advertising. Analyzing the game's sales claims, BBB's Marjorie Stephens calls out the game's promises of “decisions [which] completely shape your experience” and “radically different ending scenarios.” No fine or penalties are mentioned; however, “companies should give careful consideration to how they word their advertisements,” concludes Stephens: “otherwise, there could be detrimental effects, especially in the era of social media and online forums.” Masters of understatement, that Better Business Bureau.

We don't enjoy bringing you all this dire Mass Effect 3 news any more than you enjoy reading it – which, judging from the comments and pageviews, would seem to suggest that everyone's enjoying it just fine. However, let's close on a positive note: NPD reports that Mass Effect 3 was the top-selling game for the month of March. You don't get to that position – or earn a 9/10 in our Mass Effect 3 review – by being a rubbish game, after all. But you might want to avoid breaking any mirrors or opening umbrellas in Mass Effect 3's presence, just in case.

31 comments

  • winner2 - April 13, 2012 6:15 p.m.

    All I can do is laugh, shit-storms can be funny
  • NullG7 - April 13, 2012 1:18 p.m.

    Not to be a hater but am I the only one who thinks that Sony sounds stupid when they say this about them "but until then, Sony will not allow us to run the same Multiplayer Challenges on the PlayStation 3 that we run on Xbox 360 and PC." Then again PlayStation 3 has been pretty frail when it comes to high end games like that they might just be worried that they cant do it if they tried... Also again I prefer Microsoft but I'm not a Sony hatter, I just prefer the games that are exclusive to Xbox more than PlayStation. But I dont like Nintendo.
  • Dintin - April 13, 2012 9:57 a.m.

    <sarcasm>Excellent review Gamesradar! Once again, supplying unbiased and perfectly honest news on the continuing gripe of those dirty consumerist gamers! I am amazed by you, Gamesradar, and your commitment to journalistic integrity.</sarcasm> On a serious note, Mr. Goulter, I don't blame you for this terrible article. I blame Gamesradar as a company. I can understand that the Mass Effect Controversy is a polarizing issue leaving a lot of people on both sides very upset. I'm not asking for you to start writing articles condemning Bioware or anything. I'm just asking for some articles that report the news without taking a slant either way. Is that so hard?
  • KnowYourPokemon - April 13, 2012 11:35 a.m.

    They were actually doing pretty well on the neutral front until they thought it was a good idea to post that terrible article about how doing anything to the ending of Mass Effect 3 would basically doom gaming as we know it.
  • slimjim441 - April 13, 2012 9:19 a.m.

    I just want to be able to join the multi-player events. It's really bogus that PS3 owners have to sit and watch everyone else get free things that they force us to unlock conventionally. You know what I mean? Aside from Bioware needing to level up their conversation skill, they also need to fix Kasumi's Citadel mission bug. You know, the one that makes it so you can never finish the mission ever?
  • BladedFalcon - April 14, 2012 7:32 p.m.

    Though according to Bioware, the blame for the multiplayer events lies with Sony. And I'm kinda inclined to believe that.
  • slimjim441 - April 14, 2012 11:26 p.m.

    That's why I said Bioware needs to level up their conversation skill, so they can convince Sony to stop being paranoid and let us in on the goodies. I also believe Sony is to blame for the lack of said goodies. I was making a bad ME pun... it didn't work. And why am I getting jpegs in recaptha now? Traditional Chinese was one thing, but a picture of some hipster's shadowy... shadows doesn't make sense.
  • BladedFalcon - April 15, 2012 5:52 a.m.

    ...Ooooh! *gets it now* Yeah, that one there's on me for failing to get the joke, my bad ^^;
  • Inthedistrict - April 13, 2012 7:05 a.m.

    The BBB has no teeth - Comcast has been barraged by BBB complaints for decades, and it's no skin off their backs...enough said.
  • Person5 - April 13, 2012 1:31 a.m.

    This is actually the extended ending patch, it deletes your saves so you CAN'T get to the ending! Its Marauder Shields in the form of a patch! I jest I jest, but really this is sad, Bioware flew to close to the sun with the first Mass Effect, then EA came and started to melt their wings (that got away from me fast)
  • Fox_Mulder - April 13, 2012 12:05 a.m.

    There was a spy that infiltrated Bioware and sabotaged the patch. This is the only explanation.
  • EdDeRs1 - April 13, 2012 2:01 p.m.

    that spy must be a (dramatic music) indoctronated agent! sent to stop us from practiseing blasting Reapers appart for there invasion...
  • ObliqueZombie - April 12, 2012 10:29 p.m.

    You know what? I don't care anymore. I understand that the games has it's bugs--and damned if it's ending was nonsensical and against everything Mass Effect stood for--but I love that game entirely. The characters, the visuals, the gameplay, the story... it's all there to make one of the best and most memorable games I've played in a long time. This is bad news indeed, and I feel sorry for BioWare from catching so much flak.
  • Sinosaur - April 14, 2012 6:47 a.m.

    I pretty much agree with you. I had a lot of fun playing the game and seeing how all of my actions through the other two games had earned me allies and made positive changes to the galaxy. I don't let a disappointing ending ruin that, it just makes me not want to play the single player through again. The multiplayer, on the other hand, is a ton of fun and I was one of the people who thought it was a terrible idea to have multiplayer.
  • purple_omlet - April 12, 2012 10:11 p.m.

    Did they fix the rest of the bugs in the game though? Is the Normandy brighter yet? Do the mouths match the words yet? Do they plan on fixing these things at all?
  • Person5 - April 13, 2012 1:29 a.m.

    does Shepard get distracted during conversations and stare to the side while talking to people? actually, don't fix that, its kinda funny
  • FlyinHawaiian13 - April 13, 2012 10:46 a.m.

    At one point in my game Garrus disappeared, so I watched Shepard talk to a wall for ten minutes.
  • obviouslyadouche - April 12, 2012 9:58 p.m.

    How many games have promised to revolutionize something and have failed to deliver?
  • Inthedistrict - April 13, 2012 7:03 a.m.

    Totally true. Can any of you imagine if BBB decided to pick up on Operation Flashpoint: Dragon Rising...? All the false promises and advertising with that game, or in L.A. Noire - I couldn't get my damn game to stop freezing, and it's riddled with other bugs. People need to learn to pick their battles...
  • GR HollanderCooper - April 12, 2012 9:28 p.m.

    "Excuse me, BBB, I was told that this would be the best action movie of the summer but, in reality, it was actually the THIRD. Please advise."

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