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Ouch, looks like The Division's big update is wiping Xbox One characters

UPDATE: Ubisoft has identified the problem and has plans to bring the characters back (opens in new tab), minus whatever stuff they may have earned since update 1.1 rolled out.

ORIGINAL STORY: The Division (opens in new tab)'s big update went live yesterday, adding its first Incursion (think raid) and a bunch of new features. Although not everyone's getting to try it out because it appears the patch has wiped some people's characters.

The issue's been reported on Reddit (opens in new tab) where a request for platforms seems to suggest it's only affecting Xbox One users. What's happened is unclear, with reports of everything initially working before a Delta or Mike error heralds disaster. One forum post (opens in new tab) actually states someone was playing the Falcon Lost incursion before a Mike error kicked them out and their character disappeared. That's also an Xbox only thread, suggesting the problem is platform specific

Head over to Ubi's support twitter (opens in new tab) and you'll find a lot messages like this:

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In fact that's pretty much all you'll find. Ubi say the issue requires "further investigation" and won't be fixed with an upcoming hotfix.

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Leon Hurley
Senior Guides Co-ordinator

I'm currently GamesRadar's Senior Guides Co-ordinator, which means I've had a hand in producing or writing all of the guide and tips content on the site. I also write reviews, previews and features, and do video. Previously I worked for Kotaku, and the Official PlayStation Magazine and website. I'm a big fan of open world games, horror, and narrative adventures.