Steam is giving some players refunds for Ashes of Creation, which had the biggest MMO Kickstarter campaign ever, after leadership resignation and mass layoffs

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"Steven taketh, Lord Gaben giveth"

Ashes of Creation cinematic trailer screenshot shows a character looking at a tall statue.
(Image credit: Intrepid Studios)

The future of the Kickstarter-funded MMO Ashes of Creation looks unclear at best and dire at worst, and if you're among the masses who bought the game on Steam and feel you aren't getting your money's worth, you might have success simply asking for a refund.

For some context, Ashes of Creation was the most successful MMO Kickstarter campaign ever, with the fundraiser launching in 2017 and raising almost $3.3 million. The game itself finally launched into Steam Early Access in December, and only a few weeks later its success would crumble into ashes (sorry) with the abrupt resignation of top leadership and mass layoffs.

W Steam! Refund accepted from r/AshesofCreation
How to get a Steam refund on Ashes of Creation when you played more than 2 hours and after 2 weeks. from r/AshesofCreation
Steam accepted my refund request! from r/AshesofCreation
Steam accepted my refund request! from r/AshesofCreation
The lies of the false prophet have come to light. All hail our one TRUE lord and saviour: Lord Gaben from r/AshesofCreation

Steam's official policy is to automatically deny refunds for games played more than two hours or owned for more than two weeks, but it'll occasionally make exceptions in cases like Ashes of Creation. There's still no guarantee your request will be approved, but it's definitely worth a shot using the above information as guidance.

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Jordan Gerblick
Jordan Gerblick

After earning an English degree from ASU, I worked as a corporate copy editor while freelancing for places like SFX Magazine, Screen Rant, Game Revolution, and MMORPG on the side. I got my big break here in 2019 with a freelance news gig, and I was hired on as GamesRadar's west coast Staff Writer in 2021. That means I'm responsible for managing the site's western regional executive branch, AKA my home office, and writing about whatever horror game I'm too afraid to finish.

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