Steam hack update: Data may be compromised, watch your credit cards

Valve head Gabe Newell sent a mass email to Steam and Steam Forum users today, providing an update as to investigations into last year's incident that saw forums defaced and the Steam database potentially breached by hackers. While there's still “no evidence” that hackers obtained user data from within the database, Newell warns the company's “learned that it is probable that the intruders obtained a copy of a backup file with information about Steam transactions between 2004 and 2008.”

“This backup file,” says Gabe, “contained user names, email addresses, encrypted billing addresses and encrypted credit card information. It did not include Steam passwords.” While there's still no evidence that credit card data or billing addresses have been compromised, the email urges Steam users to continue monitoring credit card accounts and receipts, as well as ensuring Steam Guard is active.

Newell says the investigation continues, and not to worry if you receive a more official-looking cautionary notice in the days to come: some states require formal notification of these types of investigations, whereas others are happy for a guy to just send a mass-email around.


  • Zaphod Beeblebrox - February 12, 2012 1:34 a.m.

    Does Gabe just expand by the day? Every time I see a picture of him he is getting more and more immense, he's like an obese Gamorrean guard. Just stop that eating man, I dont want the next Gabe picture, being him winched out of Valve HQ.
  • Augimix - February 11, 2012 4:47 p.m.

    My account was "locked and closed" because of this. Thankfully my bank alerted me and replaced my card for free with a new PIN and everything.
  • Jesse1066 - February 10, 2012 10:29 p.m.

    I guess it's a good thing I didn't join Steam until 2009.
  • larkan - February 10, 2012 9:28 p.m.

    My bank already called me and said there was "suspicious activity" on my card and I got it replaced for free. My brother, who has a separate account, had the same thing happen, and this all took place in the time frame that the hack supposedly took place. So yes, they did get ahold of credit card info, everyone, check your bank statements.
  • Travia220 - February 10, 2012 9:51 p.m.

    That's quite unlikely. Considering the Credit card information is encrypted.
  • FInsomniac - February 11, 2012 1:16 p.m.

    But still not a reason not to be careful. Sure, it could've been yanked somewhere else, but there's no reason to not be careful when personal info is stolen.
  • slimjim441 - February 10, 2012 8:18 p.m.

    You see, this wouldn't have happened in the first place if we had more Half-Life. Tsk tsk. :/
  • shawksta - February 10, 2012 8:06 p.m.

    I just got steam 3 weeks ago after i obtained my new computer, and so far, I havnt used a credit card yet, mainly because ive been playing Team Foretress 2 for HOURS, so much that i have gotten crappy in Modern Warfare 3 and i dont care, TF2 is now my Favorite Multiplayer shooter i can play EVERY SINGLE DAY
  • slimjim441 - February 10, 2012 8:17 p.m.

    Atta boy.
  • Pwnz0r3d - February 11, 2012 8:28 a.m.

    You sir, deserve a medal. The day people see TF2 for the multiplayer achievement it is, is when world peace will be established.
  • shawksta - February 11, 2012 12:47 p.m.

    Exactly, its so damn unique and awesome. It also increases my Multigamer status.
  • garnsr - February 10, 2012 7:59 p.m.

    Will we hear the cries that "these idiots clearly had no security in place and are morons who don't care about taking care of their customers" like we did with Sony? I still haven't heard what it was that actually happened with the Sony situation. Eventually we're all just going to have to accept that hackings are going to happen, and most of us won't be affected very much by them, hopefully.
  • FInsomniac - February 11, 2012 1:10 p.m.

    How long ago did the hacking happen again? 3 months ago? So it took them 3 months to decide to tell people to watch their credit cards? Yeah, I'm sorry, but we gamers are the idiots here. No one's going to make a fuss over Steam, because they like it too much. Most of the people complaining about the PSN being down were probably not even PS3 owners. The hypocrisy here is astounding, it really steams my grills.
  • TheValiantBob - February 12, 2012 1:01 p.m.

    lol "STEAMS my grills" I see what you did there.
  • ParagonT - February 10, 2012 7:29 p.m.

  • Redeater - February 10, 2012 7:29 p.m.

    This really "Steams" my clams! (I'm sorry I have really been playing to much Dead Rising)
  • Japanaman - February 10, 2012 6:19 p.m.

    Well, I'm sure "Steamed".

Showing 1-17 of 17 comments

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