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SimCity refund requests shot down by EA

We reported on Tuesday that the SimCity server situation was so bad, Electronic Arts invited players to request refunds. Rampant issues which prevented the always-online game from working since its North American launch earlier this week could be grounds for compensation. Not really.

The community manager's support forum post that extended the offer has since been edited, and Develop reports that EA's server issues--which left players either unable to access the city builder, or repeatedly erased their progress--are not considered "exceptional circumstances" as defined by the publisher's customer support policy.

The circumstances must seem exceptional to Amazon: GiantBomb reports the online retailer has ceased digital sales of SimCity, though physical sales continue. Amazon has appended this message to the game's listing:

"Many customers are having issues connecting to the 'SimCity' servers. EA is actively working to resolve these issues, but at this time we do not know when the issue will be fixed. Please visit https://help.ea.com/en/simcity/simcity for more information."

SimCity senior producer Kip Katsarelis addressed the issues in an official forum post last night, saying more servers are being brought online to alleviate the problems.

"This team has put everything into this game and won’t stop until things are smooth," Katsarelis wrote. "We ask our fans to be patient as our team works diligently to fix the issues. We share your passion for SimCity and thank you for your support and understanding."

37 comments

  • Frieza - March 8, 2013 1:04 p.m.

    I just love seeing big budget, over-hyped games like this crash and burn and in return get heavy negative feedback from the fans. I was hoping this would happen with the new DmC, but my wishes weren't fulfilled. I don't have anything against the SimCity games (or the DmC games), but I just enjoy watching things like this unfold. I hope this little fiasco ends badly.
  • wadesmit - March 10, 2013 1:15 p.m.

    Some men just want to watch the industry burn.
  • funster - March 8, 2013 7:39 a.m.

    Too bad all this nerd rage will disappear the very moment the servers start working. 98% of the ranting and threats will be all but instantly forgotten. It's a way of life with gamers and EA knows that. It's the
  • BladedFalcon - March 8, 2013 7:46 a.m.

    Well, I can tell you right now that I'm sticking to my guns in boycotting the assholes. But yeah, the sad reality is that most gamers bitching now will probably forget about the whole thing in two weeks >_>;
  • Darkhawk - March 8, 2013 1:01 p.m.

    The sad truth is that Always-on DRM is here to stay. These are the birthing pains, but once these idiots have it all figured out, it'll have become a normal part of our lives. (Like evil fucking paid DLC for things that used to come in cheat codes. Remember when a funny hat DIDN'T cost you $2?)
  • JachAnen - March 11, 2013 1:28 a.m.

    And remember when map packs was something you downloaded for free from a player who made them? Remember when extra weapons/characters for the game, was unlocked by various challenges or collection? Remember when they called a continuation with a little more of everything an expansion (cheaper than a normal game) instead of a sequel/2nd game (full price)? Remember when almost every PC game had mods that could/would give new value to a game was supported by almost every game company? Remember when the game companies actually liked us and our money instead of only our money and realized that the best time of gaming is behind you as everything seems to go downwards? :(
  • clownferret - March 8, 2013 2:57 a.m.

    EA have too much power. Nintendo, Sony & Microsoft need to man up and tell EA that they can no longer host their own games or they won't released on the respective consoles.
  • KnowYourPokemon - March 8, 2013 8:58 a.m.

    The thing about that is, in what world are Nintendo, Sony, or Microsoft going to give a shit about what EA does to PC games?
  • JachAnen - March 11, 2013 1:41 a.m.

    Or at all. EA has many major franchises, so a decision like that would cost them millions while EA could just keep to PC or even exclusively support a competitor. If Nintendo, SONY or Microsoft were any better than EA, there would have been proof by now. They have all taken a dump on the people that buys their products, only the small companies makes it about us, the gamers. But time has shown they get bought by the the likes of EA or has little sense in economy and goes bankrupt.
  • dlam - March 7, 2013 6:14 p.m.

    lololololol ^_^ the trolling on the amazon page is #1 the best: http://www.amazon.com/Electronic-Arts-41018ted-Edition2-SimCity/dp/B007VTVRFA/ ^ 951 one star reviews out of 1062 hahaha
  • BladedFalcon - March 7, 2013 4 p.m.

    Funny, in any other product or line of service, if what you bought isn't working at all the minute you bought it, specially since it's been several days already, you probably would get a refund, or some sort of compensation. But fuck that, right EA? who cares about treating your customer right. They'll just keep coming back like idiots anyway. Y'know, I never cared about SimCity in the first place, but this shit draws the line, from now on, I'm never giving a cent to EA in any way or any form until it goes down, or drastically changes their current business approach. Sorry Bioware, I recently DID buy the Citadel DLC, but that's the last cent you'll get... Sorry you sold yourself to EA.
  • mafyooz - March 8, 2013 12:14 a.m.

    I normally find gamer rage and boycotts pretty pathetic and remind me of toddlers spitting their dummies out (the shit-storm surrounding Mass Effect 3 being a prime example) but I'm with you 100% on this one. I already avoid buying Bethesda products because I don't see why I should reward a company for releasing broken games, so fuck EA too. If this represents the way gaming is going in the future, I think I'll hang up the controller and buy a deck of cards instead! Which, if they were made by EA, would probably cost £40 for the empty box then a further £1 a month to buy each individual card....
  • BladedFalcon - March 8, 2013 5:47 a.m.

    Yes, and do notice that there was no rage in my announcement of a boycott, it was completely deliberate, and something I have been contemplating for months now. Not just a sudden fit XD I say this, because I actually also think boycotts are usually petty, poor thought out or just plain pointless. But to me EA has now acted in such a way that I really do find the need to vote with my wallet, and voice that I will no longer support blatant, greedy corporations that obviously care about nothing more than to squeeze as much money they can from their customers.
  • mafyooz - March 8, 2013 8:20 a.m.

    It was a general observation and no slur against your character was intended ;) I know it's hard to believe but I remember a time when EA weren't just a set of money-grubbing arseholes and were more about releasing cool games (The Immortal on Megadrive/Genesis is still one of my all time favourite games), but it seems more and more like the execs are currently locked in a room with the Wall Street "greed is good" speech on repeat while they draw up plans for a Scrooge McDuck money pool. Fuck 'em.
  • BladedFalcon - March 8, 2013 10:51 a.m.

    Actually, almost less than a week ago, I kinda still defended them on the basis of that in 2008, they seemed to have a brief resurgence in caring about games, by putting out new IPs like Dead Space and Mirror's Edge. But recent events make it obvious that that odd period was more of a fluke, and clearly they are not that company anymore, and doesn't likely they will be. So yeah, until they go down or change, fuck 'em alright.
  • CUFCfan616 - March 7, 2013 3:26 p.m.

    Reminds me of having tickets to see Bam Margera and a band at a local venue but on the day of the gig there was a cyclone striding through town. Every other gig on that day was cancelled or postponed, but not that one. And did I get a refund for not wanting to get swept away? Of course not. Bro telling a cool story aside, EA are a law upon themselves in the gaming world. They couldn't care less what Sim City fans want, as long as their next editions of Dead Space, Crysis and Mass Effect fly off the shelves and rake in the cash
  • bigjerd886 - March 7, 2013 2:44 p.m.

    Angry gamers don't do patience when they've paid 60 to 80 bucks. We expect this shit to work.
  • bass88 - March 7, 2013 2:21 p.m.

    I think fans would be patient if you didn't release the game in a broken state. And who's the silly cunt that suggested always-online gameplay? C'mon, stand up! This can of peas needs a target.
  • masterjoe123 - March 7, 2013 2:18 p.m.

    Can we all just agree to boycott EA?
  • ultimatepunchrod - March 7, 2013 3:01 p.m.

    No. That would hurt developers I like more than it would hurt EA.

Showing 1-20 of 37 comments

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