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  1. Hardware

Switch 2 stick drift doomers pin their hopes on Nintendo's repair service, which will take a Joy-Con 2 that "doesn't work" for free

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By Austin Wood published 18 June 2025

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Nintendo says the Switch 2 Joy-Cons were rebuilt from the ground up, but early hardware breakdowns suggest they're quite similar to the originals under the hood, and comparably prone to the analog stick drift that plagued the original console.

Fearing a repeat, some fans have preemptively latched onto Nintendo's repair service. I've seen some people preach about the 'free drift repair' Nintendo's offering, which isn't totally accurate, but there is indeed a free repair option for busted controllers.

It is likely no coincidence that busted Joy-Con 2 controllers have their own service request form in Nintendo's online customer support desk. (I could only view the US / Canada version for this testing, but users in other regions have reported similar findings.) If you select "controller" as your affected product under physical damage, and then specify Joy-Con 2, you're prompted to begin a Joy-Con 2 request.

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You can select from a variety of "symptoms" for repair on this page, but you'll notice a distinct lack of drift on the list, which includes:

  • Unable to attach or detach Joy-Con 2 / Joy-Con from the console
  • Joy-Con 2 / Joy-Con Stick feels loose
  • Joy-Con 2 / Joy-Con R or L stick doesn't work
  • Physical damage to Joy-Con 2 / Joy-Con
  • Joy-Con 2 / Joy-Con buttons don't work
  • Joy-Con 2 Mouse sensor isn't functioning

Frankly, if you were suffering from good old-fashioned stick drift – and so soon after launch, drift would have to come from a manufacturing defect rather than wear and tear from use – I don't know what you'd want to select here. "Doesn't work" feels pretty apt, but "loose" and "physical damage" aren't off-base either.

Anyway, I did go through the service process – without actually submitting an empty claim, lest the Nintendo Ninjas appear at my doorstep – to confirm that, yep, you can send in a faulty Joy-Con 2 free of charge. No price, shipping, or tax, at least at this stage of the request.

This isn't the Hall Effect drift prevention that Switch 2 hopefuls had been looking for, but as a reactive solution it does provide some peace of mind. Just, uh, make do without your Joy-Cons while they're in transit purgatory.

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The next big Switch 2 exclusive Donkey Kong Bananza is playable on Switch 1 after all, you just need a friend kind enough to share it to your dusty old relic of a console.

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Austin Wood
Austin Wood
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Austin has been a game journalist for 12 years, having freelanced for the likes of PC Gamer, Eurogamer, IGN, Sports Illustrated, and more while finishing his journalism degree. He's been with GamesRadar+ since 2019. They've yet to realize his position is a cover for his career-spanning Destiny column, and he's kept the ruse going with a lot of news and the occasional feature, all while playing as many roguelikes as possible.

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