Skip to main content
Background
Welcome to GamesRADAR+ Community !
Hi ,

Your membership journey starts here.

Keep exploring and earning more as a member.

MY ACCOUNT

Badge picture
Earn your first badge
Read 1 article to unlock your first badge.
Keep earning badges
Explore ways to get more involved as a member.
Latest Games News

Latest Games News

Breaking gaming news and updates

Read Now
Latest Games Reviews

Latest Games Reviews

Expert verdicts on the newest releases

Read Now

See what you’ve unlocked.

Explore your membership benefits.

Explore
Member Exclusives

Stay Ahead with GamesRadar+

Get the biggest gaming news, reviews, and releases straight to your inbox.

Explore

Sign Out
  • TotalFilm
  • Edge
  • Newsarama
  • Retrogamer
GamesRadar+ GamesRadar+
US EditionUS CA EditionCanada UK EditionUK AU EditionAustralia
Sign in
  • View Profile
  • Sign out
  • News
  • Reviews
  • Features
  • More
    • PS5
    • Xbox Series X
    • Nintendo Switch
    • Nintendo Switch 2
    • PC
    • Platforms
    • Tabletop Gaming
    • Comics
    • Toys & Collectibles
    • Newsarama
    • Retro Gamer
    • Newsletters
    • About us
    • Features
Trending
  • Best Netflix Movies
  • Movie Release Dates
  • Best movies on Disney Plus
  • Best Netflix Shows
  1. Entertainment
  2. Movies
  3. Rom Coms

You've Got Mail review

Reviews
By Total Film published 26 February 1999

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works.

Why you can trust GamesRadar+ Our experts review games, movies and tech over countless hours, so you can choose the best for you. Find out more about our reviews policy.

Of course it will. Because this is a Nora Ephron rom-com starring Meg Ryan and Tom Hanks. But that's not the point. The point is whether - - following Joe Versus The Volcano and Sleepless In Seattle - - we believe Meg Ryan and Tom Hanks can convincingly delay that first kiss for two whole hours. Again.

They start off with a heap load of obstacles. Both are attached: Joe to Queen Bitch book editor Patricia Eden (Parker Posey) and Kathleen to worthy newspaper columnist Frank Navasky (Greg Kinnear). Kathleen is a drippy romantic who's inherited the shop and a bundle of associated friends from her mother. Joe's a tough businessman (although with a kind heart waiting to be discovered, naturally) from a dysfunctional family. His father and grandfather have a habit of picking out increasingly younger wives, so he thinks nothing of baby-sitting his five-year-old aunt or seven-year-old step-brother. Finally, there's the obvious fact that Joe's business looks set to grind Kathleen's little business into the dirt.

Apart from the same actors, similar characters and same director, there's another reason for the `seen it all before' feeling. You've Got Mail is an update of The Shop Around The Corner, which starred James Stewart and Margaret Sullavan, and has since appeared on stage in musical form. If you needed proof that Tom Hanks is this generation's James Stewart, look no further.

In this updated version, e-mail replaces post office boxes, but the characters also have '90s lifestyles and '90s-style friendships. Kathleen's co-workers are more like family, and joyfully discuss the mishaps that could have befallen her date when she's stood up, eventually deciding that the missing man was arrested for being a murderer. Similarly, Joe looks equally to his father and work colleague Kevin (David Chapelle) for support. Neither make great agony aunts: Kevin suggests that the best reason to take a relationship to "the next level" is so you have an excuse to finish it. And Joe's father remembers his former wives for their skating and dancing talents while Joe remembers them because most were his nannies.

So with confidants like these, it's hardly surprising that Joe and Kathleen seek solace in an "over-30s chatroom". Their e-mails to each other are frank and funny, although You've Got Mail doesn't really come alive until Tom and Meg meet face-to-face on-screen. Before then, it's hard to believe they can sustain another romantic comedy, but after this, all doubts are banished. These are masters in field of slush. Both display perfect comic timing and have turned their characters into people you can really root for. They make the perfect romantic hero and heroine - - despite the fact that Tom Hanks is getting older (weight gain and receding hairline) while Meg Ryan seems to be getting younger (jumping around in pyjamas). Their reasons for not leaping into each others' arms immediately are convincing, and their love-hate relationship full of spicy dialogue. Plus, as with all Ephron comedies, there are loving references to past movies - - this time the wisdom of The Godfather is discussed in detail.

But the supporting cast are too underused, although Steve Zahn, as the spaced-out (but literate) book assistant, is the one to watch: following supporting roles in That Thing You Do and Out Of Sight he's fast earning a reputation as a strong character actor. The other star is New York itself. You've Got Mail was shot on location there, with two book-stores built specially, and the atmosphere of Manhattan as the story moves from autumn through to summer is captured so lovingly, it outdoes any tourist commercial.

There are still people who will avoid a rom-com like a cold-sick sandwich, but for those who can think of nothing better than watching true love run its course, this tale of female meets e-mail is perfect. It's funny, the heroics are appropriately small-scale and, bar an occasionally over-obtrusive soundtrack, every scene is judged exactly.

Sign up for the Total Film Newsletter

Bringing all the latest movie news, features, and reviews to your inbox

By submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over.

Ephron, Hanks and Ryan prove that they're in a rom-com class of their own. You've Got Mail is a charming, classy romantic comedy, on a par with Sleepless In Seattle and When Harry Met Sally, with enough humour to hold back the slush.

Total Film

The Total Film team are made up of the finest minds in all of film journalism. They are: Editor Jane Crowther, Deputy Editor Matt Maytum, Reviews Ed Matthew Leyland, News Editor Jordan Farley, and Online Editor Emily Murray. Expect exclusive news, reviews, features, and more from the team behind the smarter movie magazine. 

Latest in Rom Coms
Alicia Silverstone
Movies The 32 Greatest '90s Comedies Ever Made
 
 
King Kong doing his thing on the Empire State Building in 1933's King Kong
Movies The 32 greatest New York City movies ever made
 
 
The Materialists trailer
Rom Coms Pedro Pascal's new R-rated romance with Dakota Johnson and Chris Evans feels like a classic ode to cult rom-coms past in first trailer
 
 
Ryan Gosling in Crazy, Stupid, Love
Movies The 32 greatest Ryan Gosling movie moments
 
 
10 Things I Hate About You
Movies The 32 greatest '90s teen movies
 
 
Addicted to Love
Rom Coms The 33 greatest '90s rom-coms
 
 
Latest in Reviews
The design of the YoloLiv YoloCam S3
Peripherals This webcam promises DSLR image quality, and it isn't too far off
 
 
Crimson Desert
RPGs Crimson Desert review: "A game that's far better as a sandbox than as a story"
 
 
Alien RPG Evolved Edition Core Rules on a wooden surface
Tabletop Gaming Alien: The Roleplaying Game Evolved Edition review
 
 
The reviewer holding the CRKD Gibson Les Paul Pro Edition Guitar
Gaming Controllers The CRKD Pro Edition Guitar controller is almost perfect, and lets you rock out to all of the classics along with the most recent hits
 
 
A Nyxi Flexi on a desk with pink lighting turned on
Gaming Controllers This controller lets you swap between Xbox and PlayStation thumbstick layouts
 
 
Photo of the Belkin Carrying Case sitting on top of the Belkin Charging Case Pro.
Accessories Belkin has done the unimaginable and made my favorite Switch 2 case even better
 
 
LATEST ARTICLES
  1. Shrek
    1
    3 new to Netflix movies I recommend you watch this weekend (March 21 - March 22)
  2. 2
    "My dream game": After 7 hours, Palworld publishing lead delivers his Crimson Desert verdict: "This game is made for me"
  3. 3
    "The biggest time save in nearly a decade of Pokemon speedrunning" has been discovered in FireRed
  4. 4
    Marathon's Cryo Archive is locked to weekends partly because you're going to "lose a lot of gear"
  5. 5
    Arc Raiders devs tortured each other during playtests, juicing Arc into Elden Ring bosses

GamesRadar+ is part of Future US Inc, an international media group and leading digital publisher. Visit our corporate site.

Add as a preferred source on Google Add as a preferred source on Google
  • Terms and conditions
  • Contact Future's experts
  • Privacy policy
  • Cookies policy
  • Accessibility statement
  • Careers
  • About us
  • Advertise with us
  • Review guidelines
  • Write for us
  • Accessibility Statement

© Future US, Inc. Full 7th Floor, 130 West 42nd Street, New York, NY 10036.

Please login or signup to comment

Please wait...