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The War Z removed from Steam

The War Z, the online zombie survival shooter which has drawn ample comparisons to DayZ, launched on Steam on Monday. It quickly became the download service's top-selling game at an introductory price of $13.50. Today, Valve disabled further purchases and is offering refunds for customers who already bought it. What happened?

"From time to time a mistake can be made and one was made by prematurely issuing a copy of War Z for sale via Steam," Valve told Kotaku. "We apologize for this and have temporary removed the sale offering of the title until we have time to work with the developer and have confidence in a new build. Those who purchase the game and wish to continue playing it via Steam may do so. Those who purchased the title via Steam and are unhappy with what they received may seek a refund by creating a ticket at our support site here."

If you frequent Reddit's gaming channels or NeoGAF, you know very well by now what that mistake was. Several inaccurate statements were included in the game's initial listing, including claims of multiple maps when only one is currently available and server limits of up to 100 players when only 50 can join at the moment. The listing was since revised, but only after the previously mentioned chart-topping sales.

Developer Hammerpoint Games also responded to Kotaku, saying it will ensure its store page is accurate and that "our end goal is to have satisfied and not angry customers, so this is more important for us than everything else." The War Z is still available for purchase on its website.

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5 comments

  • AuthorityFigure - December 28, 2012 6:06 p.m.

    Someone effed up with the release details and also the final build? Lucky these developers don't have to take the regular risk of printing to physical media.
  • sxh967 - December 22, 2012 12:43 a.m.

    this will be a good PR exercise for Valve because many people always say things like "if you buy a game digitally and it's shit you have no recourse" but in this case Valve appears to have done the honourable thing and have allowed people to get their money back.
  • ParagonT - December 19, 2012 3:56 p.m.

    Looked up quite a bit on this, I hope they get whats coming to them. No sympathy, especially after what was said in an interview.
  • KnowYourPokemon - December 19, 2012 1:39 p.m.

    I have to say the most amusing part about all of this is whenever the fanboys try defending this piece of garbage the developers do something to make themselves look even worse!
  • mattdark - December 20, 2012 4:36 a.m.

    It's been a mess over on Kotaku. There seem to been a surge of people appearing out of nowhere to blindly defend War Z despite all the obvious issues that have taken place, most often taking side with the developer who blamed the customers for his teams own mistakes. With a handful of exceptions, most of these accounts had been createc shortly before the post was made, and any activity has only been on articles to do with War Z...

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