PSN restoration questions answered in FAQ, 'Welcome Back' package detailed

PlayStation Network is rising from the ashes, and to help rehabilitate its confused, internet-starved users, Sony has released an FAQ with answers to the most pressing questions regarding the restoration. What's working now? Where my new PlayStation Store downloads at? How do I get free stuff to make up for this giant shitstorm? Those questions (not necessarily in those words) and more are answered.

Note that details on the Welcome Back package have since been posted by Sony - the package most notably includes 30 days of PS Plus membership for current non-members (and 60 days of continued membership for current members), 100 free PlayStation Home items, and two games chosen from the following list:

  • Dead Nation
  • inFAMOUS
  • LittleBigPlanet
  • Super Stardust HD
  • Wipeout HD + Fury

Here's the original FAQ, posted over the weekend:

Q: So what exactly is working right now?
A: Sign-in for PlayStation Network and Qriocity (including the resetting of passwords), online gameplay for PS3 and PSP, playback of rental video content on PS3 (if within rental period), Music Unlimited powered by Qriocity on PS3 (for current subscribers), access to services such as Netflix, Hulu, Vudu, and, “Friends” category on PS3 (including Friends List, Chat Functionality, Trophy Comparison, etc), in-game leaderboards, and PlayStation Home.

Q: I’m having trouble changing my password/I forgot which email I used on my account/I used a fake email to set up my account.
A: Click here for a set of tips on resetting your password. If you’ve gone through the process and are waiting for an email from us, please note that the very large number of requests has caused certain ISPs to slow the rate at which recipients get emails from us. Please be patient as the systems work through the backlog.

Q: The PlayStation Store hasn’t updated since April 19th. When can I download digital games that were planned to be released since then?
A: To date, three Tuesday publishes were missed, which included items like Under Siege and the MotorStorm Apocalypse demo. Rest assured that you won’t miss any of this great content. To catch up on the large amount of material, we’ll be publishing to the PlayStation Store multiple times per week once commerce functionality is restored. We will update the PlayStation.Blog with information on timing of the Store restoration, as well as the full list of new content as each publish occurs.

Q: How will PlayStation Plus members be affected by the PSN downtime? A number of games/items were slated to go live or come down on April 26th.
A: We will be picking back up with the PlayStation Plus content calendar where we left off to ensure that you won’t miss out on anything.

Q: Sucker Punch has indicated that they will extend the inFAMOUS 2 beta. Any details?
A: Sucker Punch is evaluating extending the inFAMOUS 2 beta, as well as expanding its scope. Stay tuned for more details here in the coming days.

Q: Is anything special planned for the SOCOM 4 multiplayer community?
A: Zipper will announce details on activities to re-engage fans of SOCOM 4 who have patiently waited to play online.

Q: What about the Call of Duty: Black Ops Double XP weekend that was missed while PSN was down?
A: We have been in discussions with our friends at Treyarch, and they have ensured that all Call of Duty: Black Ops fans will get an extra Double XP event as soon as PSN comes back online. We don’t have details on timing just yet, but look forward to an announcement as soon as we have news.

Q: How can I redeem the Welcome Back offer that was mentioned by Kazuo Hirai? What’s in it?
A: Hang tight – we’ll be announcing all the details soon.

Q: How can I sign up for the Debix AllClear ID Plus protection announced last week?
A: More details are coming soon.

Q: When will the PlayStation.Blog start talking about games again?
A: Tomorrow! Thank you for bearing with us as our role changed over the past few weeks. We’ll be once again talking games every day leading up to E3, which is just a few short weeks away.

May 16, 2011


  • Timos - May 17, 2011 3:37 p.m.

    I love how everyone's all like "Games for free?! Wow now I really couldn't care less if they fucked up ridiculously badly and lost millions of people's credit card details and account details." Makes me sad about how people can be so easily swayed to one side or the other.
  • db1331 - May 17, 2011 3:22 p.m.

    @avery78 You don't have to be grateful for something just because it's free. What if you order a pepperoni and onion pizza, but the delivery guy brings you a pepperoni and anchovies pizza instead? Then they tell you to keep that pizza, and they will make the correct one and bring it to you right away. Should you be grateful you got a free pizza that you don't want to eat? They should have really made some broader choices available. Of the millions of people that are pissed over the PSN outage and data theft, there is going to be a HUGE number that don't give a shit about any of those games, or getting a free month of early demos. It's pretty pointless for Sony to make an effort to make good and win people back when they are going to have millions of people who got absolutely no resolution from the whole debacle.
  • avery78 - May 17, 2011 2:53 p.m.

    So many people complaining about the selection of games, just be glad that you are getting something for free. Sony did not have to give us anything, they could have just got the service back up and running and said there ya go.
  • smallberry - May 17, 2011 2:05 p.m.

    @BladedFalcon As it develops it seems there are "Welcome Back" packages for different regions. Hopefully I'll get included in the Asian one when it appears. I probably should have waited before commenting.
  • db1331 - May 17, 2011 2:02 p.m.

    I don't really care, because the PSN outage had no effect on my PS3 gaming, but fuck, could they have picked 5 shittier games? I would rather have them put $6 in my wallet so I can buy 1 PSone classic of my choosing than have ALL 5 of these games for free.
  • chicvips52 - May 17, 2011 11:52 a.m.

    welcome to our website: ------- -------- if you like to order anything you like. More details, please just browse our website Quality is our Dignity; Service is our Lift. enjoy yourself. thank you!! ------- -----
  • deedob - May 17, 2011 11:45 a.m.

    BladedFalcon... No, contrary to whatever people think, PSN is NOT free. Anyone who purchased a PS3 or a PSP is ENTITLED to access to PSN. A free access to the online system is advertised on those products and it is part of the package when you buy one of their systems. I bought access to PSN when i bought my PSP. Sony is also as much to blame as the hackers. They have the obligation of making their system secure, especially when it contains credit card info. They didn't take all the precautions they could. It simply could not happen to "anyone", it's not the way things work. Some systems are closely monitored, some are not. They knew of repeated attempts at bypassing security on their system for over a month before they were hacked... they had multiple warnings and yet they still didn't do anything. Some people even got their credit card info stolen for cards expired since over 10 years ago! What the heck was Sony STILL doing with those card numbers? They have acted like they had the right to everything you put on their system as if it was "their" property. It wasn't.
  • veryweirdguy - May 17, 2011 11:41 a.m.

    @deedob The article doesn't mention it, but: "For PSP owners, you will be eligible to download two PSP games from the following list. The games will be available for 30 days shortly after PlayStation Store is restored and can be kept forever. LittleBigPlanet (PSP) ModNation Racers Pursuit Force Killzone Liberation" So...that. Hopefully you want 2 of them.
  • deedob - May 17, 2011 11:36 a.m.

    oh COME ON!!! I don't have a PS3, i have a PSP... There's NOTHING i can use in there. It's all a bunch of PS3 games and free home items that i can't even access. Thank you Sony... :(
  • veryweirdguy - May 17, 2011 9:22 a.m.

    @hainsworth basically what Sony NEED to give us is LA Noire, Portal 2, early access to Last Guardian, an NGP, a PS4 and a blowjob from a supermodel. Only THEN will I be satisfied for this disruption of a free service. Although I'm sure people would find reasons to moan about that as well.
  • CreepersOnSpeed - May 17, 2011 9:22 a.m.

    Free stuff = free stuff. Maybe they shouldn't have given you anything, but then again you'd just whine like babies, but what's the difference? Most people whined like babies anyways. inFamous and Ratchet and Clank: Quest for Booty for me(EU).
  • hainsworth - May 17, 2011 7:25 a.m.

    Give me LA Noire instead of all the other games, then i'll be happy.
  • LSZ - May 17, 2011 5:04 a.m.

    This is great for me since I'm one of the 8 PS3 owners on Earth who hasn't played Infamous. That's a no-brainer pick for me. I'll go with Wipeout for the other one.
  • BladedFalcon - May 17, 2011 4:26 a.m.

    @smallberry uh... Unless i read wrong, I thought most of the things from the welcome back program was intended for all users, regardless of location? If not... well shit, I'm screwed cause I'm Mexican XD Oh well, i guess?
  • BladedFalcon - May 17, 2011 4:22 a.m.

    @sgloomy fair enough, but first I want to state that I also don't think Sony didn't made mistakes. They did, undoubtedly, and I do agree that they probably didn't warn people as fat as they should have. (Though one could still argue that they really wanted to make sure what the extent of the damage was, to avoid unnecessary panic or wrong assumptions.) And if it's true that they didn't properly secure that data even by being a free service, then I'm sure the government will have them answer to that. But well, basically, you're addressing a different part of the issue (Though undoubtedly the more important, and serious one.) than the one that's being discussed in this article and in this comments. What irritates me is the whinny and greedy attitude a lot of the people here are taking just because they are not getting the free shit they want. Not even one of them until you even addressed the security problem. So basically, I still hold my ground that in terms on free shit, people shouldn't get as exigent and demanding as they are getting, that's just being petty. In terms of security though, I agree that Sony IS responsible for that, and that they will handle their security and our personal information better. And if any harm comes to the people using the PSN due to their negligence, they definitely should be held accountable, no objections there.
  • smallberry - May 17, 2011 4:12 a.m.

    So nothing for us Indian PSN users? Were we not affected as much as NA or Europe?
  • sgloomy - May 17, 2011 3:51 a.m.

    @bladedfalcon, I agree with you that people should be greatful for anything free and they could have just offered crappy psn games, I am also probably not going to get any of the free stuff because I either already own it or am not interested. now, with that being said, lets not act like users weren't victimized here and sony was doing no wrong. this whole "welcome back" deal probably wouldn't exist if they hadn't lost ALL OUR FUCKING PERSONAL INFORMATION. people for some reason forget that. The truth is, they knew their security was shit, after finding out, took their time to let people know, and all in all handled the situation extremely poorly. I coulnd't care less for the free shit they are offering me, I want to know that my information is safe and am not going to have to worry about identity theft. so lets cool it down on how sony was not at fault here. they fucked up and now are trying to salvage the situation. Yes, this could have happened to any company, but it happened to Sony.
  • CoryM1134 - May 17, 2011 3:41 a.m.

    Bladedfalcon, good work. Thousands are dead and homeless in Japan, and we have to play Portal 2 by ourselves for a month. Personally, I thought the free month of PS+ was a good enough deal, but there will always be a few douches who won't stop until Sony gives them a full body massage with happy ending.
  • CombatWombat101 - May 17, 2011 3:37 a.m.

    Holy shit are you people actually complaining about the selection of items you're getting for FREE? You either didn't pay for PSN in the first place and are now getting 30 days of paid membership privileges, or you paid for PSPlus and are now getting two months of it, free. Plus they're giving us free games. Stop whining, you self-entitled bastards.
  • littlebabybrett - May 17, 2011 2:49 a.m.

    @BladedFalcon Bravo, sir, bravo.

Showing 1-20 of 47 comments

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