Even if you're fine with Soul Suspect's mediocre gameplay, you'll tear your hair out once you get lost for the 20th time. When you're in an interesting area like a museum or a police station, it's easy to remember where to enter, exit, and find noteworthy items. When an environment lacks personality and every area looks alike (such as a drab old mansion or Salem's repetitive streets), the lack of clear boundaries is a curse. Because Ronan can walk through most walls, Soul Suspect is often in want of a directional tool, but there isn't even an in-game map. Be prepared to check online solutions regularly.
Despite gameplay shortcomings, Soul Suspect is very attractive on the PS4 and Xbox One. Ronan, his sidekick, some of his more frequent spirit companions, and a few of his cop co-workers have a nice level of detail; they're expressive and well-animated. Similarly, some of the ghostly visual effects are otherworldly. You'll continually be impressed by Ronan's spectral outline remaining in place on every single wall you walked through. As great as those elements are, though, they present some equally alarming issues.
Unimportant NPCs have low-detail design. Far less attention is given to lip-syncing (they'll often perform gestures unrelated to their dialogue) and there's a rampant frequency of character model and dialogue recycling. Add to that numerous incidents where an NPC's conversational voice fails to match the character model or internal dialogue, and you've got a confusing mess. It's tough to tell which is more off-putting: a young-looking NPC with an elderly voice, or the fact that a half-dozen people will have the same exact thoughts. At some point you'll just tune all NPCs out entirely.
Far tougher to tune out are the bigger glitches that pop up, with two of note causing issues during my playthrough. After an hour, the “Current Objective” never changed in the pause menu. It remained the same throughout the rest of the game, forcing me to pay close attention anytime a new objective flashed on-screen, lest I search the environment without direction. Frequent audio cues were missing as well. I had one side-mission go unfulfilled because the NPC delivering the vital info didn't have any audio or subtitles accompanying the speech.
It's really sad that Murdered: Soul Suspect fails to fulfil its promise. There are some interesting characters and plot-lines, as well as some really great visuals (depending on what or who you're looking at), but the game's strengths are haunted by mediocre gameplay and substandard production values. You won't feel any smarter having solved Soul Suspect's mystery, nor will you feel tested by its combat. Perhaps it's a blessing that most will quickly forget this game and get on with their lives.