Microsoft says there are no changes coming to the "experience" of Xbox Live Gold

(Image credit: Microsoft)

Update - August 5: With persistent rumors painting otherwise innocuous developments in a curious light, Microsoft has now confirmed that it is not planning any major changes to Xbox Live Gold. 

"The update to 'Xbox online service' in the Microsoft Services Agreement refers to the underlying Xbox service that includes features like cross-saves and friend requests," Microsoft told GameSpot (opens in new tab). "This language update is intended to distinguish that underlying service, and the paid Xbox Live Gold subscription. There are no changes being made to the experience of the service or Xbox Live Gold."

In other words, that service agreement change was just what it appeared to be: a verbiage thing and nothing more. This statement will put to rest any rumors that Xbox Live Gold is being discontinued entirely in favor of a more unified online component. That said, the wording around "the experience of the service" leaves the door open for more incremental changes, which would be expected of any service adding a new platform – in this case, Xbox Series X – to its roster. 

Original story: 

In another move suggesting an impending overhaul of Xbox multiplayer, Microsoft is removing direct references to Xbox Live from its service agreement and replacing them with "Xbox online services".

As Twitter sleuth Wario64 (opens in new tab) pointed out, the change in verbiage was highlighted in a new list of updates (opens in new tab) to the service agreement. The shift from Xbox Live to Xbox online services was part of a broader flattening of terms, with Xbox consoles replacing specific mentions of Xbox 360 and Xbox One. However, both Xbox Live and Xbox Live Gold are still mentioned under "Covered Services" in the updated service agreement (opens in new tab), just not under the Xbox header itself. 

The console mentions were presumably changed to simplify and unify Microsoft's messaging ahead of the release of the Xbox Series X, which will support four generations of games through digital backwards compatibility. It's possible that the substitution of Xbox Live was just as benign, but it comes across as more pointed given the timing. 

Just over two weeks ago, Microsoft removed 12-month subscriptions for Xbox Live Gold (opens in new tab) from stores. This led many to believe that major changes would come to Xbox Live Gold by the end of the year – or within the six-month timeframe of the next-largest subscription card. And last week, the company confirmed that the multiplayer for Halo Infinite (opens in new tab), the tentpole launch title for Xbox Series X (opens in new tab), will be free-to-play (opens in new tab). Together, all of this suggests that Xbox multiplayer – or Xbox online services, you might say – will be reshaped for the next generation. 

Are these service agreement changes a sign or symptom of structural changes to come? Quite possibly. Are they concrete proof that the Xbox Live brand itself is getting the axe? Not at all. As analyst Daniel Ahmad suggested (opens in new tab) on Twitter, they may well be simple messaging changes. If nothing else, they are evidence of Microsoft tinkering with Xbox Live in some capacity. Of course, the actual impact of that tinkering remains to be seen. 

Microsoft has made one thing clear: it's not dropping the Xbox name from Xbox Game Pass (opens in new tab).

Austin Wood

Austin freelanced for the likes of PC Gamer, Eurogamer, IGN, Sports Illustrated, and more while finishing his journalism degree, and he's been with GamesRadar+ since 2019. They've yet to realize that his position as a staff writer is just a cover up for his career-spanning Destiny column, and he's kept the ruse going with a focus on news and the occasional feature.