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Decide that Xbox One game isn't for you? Automated refunds are in Preview now

News
By Sam Prell published 12 April 2017

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It looks like Microsoft is taking a page from Valve's playbook and will be offering self-service refunds in the near future. Basically, if you're not satisfied with a game you bought off the Xbox Store or Windows 10 Store, you will soon be able to request a refund. Those enrolled in Xbox Preview (Microsoft's beta testing program) were notified of the new feature today, and it should be rolling out to all users later this year.

There are, of course, stipulations. The refund in question has to be made within 14 days of purchase and you have to have accumulated fewer than 2 hours of play time across all accounts. You'll also have to download and launch the game, and wait at least one day after the game's release date before initiating the refund process.

Here's the full text of what Xbox Preview members were sent, courtesy of Reddit:

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Self-Service Refunds Now In Preview Alpha

You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.

When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.

To request a self-service refund:

Sign up to the GamesRadar+ Newsletter

Weekly digests, tales from the communities you love, and more

By submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over.

1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:

Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.

You may like
  • Ashes of Creation cinematic trailer screenshot shows a character looking at a tall statue. Steam is giving some players refunds for Ashes of Creation after leadership resignation and mass layoffs
  • Steam logo from Valve Game devs have once again led Valve by the hand to a great Steam update: Official 1.0 Early Access release dates
  • Team Fortress 2 Scout in a hat and headset smiling Valve trials new Steam reviews option including your hardware specs so everyone knows if performance is a you problem

DLC, season passes, and add-ons are not eligible for self-service refunds.

The game or app must be downloaded and launched before requesting a self-service refund.

You must wait for at least 1 day after the game or app's release before requesting a self-service refund.

Certain Windows 10 apps may not be eligible for self-service refunds.

Microsoft reserves the right to block access for users who abuse self-service refunds.

All told though, not bad. Those terms seem pretty fair to me, and might make me feel a little bit better about going digital. What do you think? Onboard?

Sam Prell
Sam Prell
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Former News Editor

Sam is a former News Editor here at GamesRadar+. His expert words have appeared on many of the web's well-known gaming sites, including Joystiq, Penny Arcade, Destructoid, and G4 Media, among others. Sam has a serious soft spot for MOBAs, MMOs, and emo music. Forever a farm boy, forever a '90s kid.

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