Batman Arkham Knight on PC has been removed from sale

It's not been plain grappling for Batman Arkham Knight's issues on PC this week. Plagued by frame-rate problems, screen tearing, bad textures and soundbugs, the game has now been removed entirely from sale on PC. Warner Bros has issued the following statement on its official forum:

"We want to apologize to those of you who are experiencing performance issues with Batman Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall."

It goes on to say that players can, if they are dissatisfied, request a refund on Steam or "the retail location where you purchased the game." Prior to the removal from sale, GOG went against its standard returns policy and was offering refunds yesterday. In the statement, Warner Brothers links to Steam's refund policy which as we know as standard is for those who have played for under two hours. Whether these refunds apply to those who have played for longer and expected the game to be fixed is unknown.

Yesterday WB Games had suggested a series of Batman Arkham Knight PC setting fixes to make the game playable but removing it from sale is a big step from Warner Bros and clearly means it's taking the issue exceptionally seriously. It's also worth noting that the PC port of the game was handled by external company Iron Galaxy Studios and not Rocksteady. Creative Director Sefton Hill has already tweeted that the team is ready to support WB Games and Iron Galaxy in fixing the issue. It has also been confirmed by Videogamer that Nvidia is aiding with support.

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The WB statement goes on to thank the community for its understanding. "The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played." Hopefully this won't be too long a wait for PC players to get the Batman they both need and deserve.

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Louise Blain

Louise Blain is a journalist and broadcaster specialising in gaming, technology, and entertainment. She is the presenter of BBC Radio 3’s monthly Sound of Gaming show and has a weekly consumer tech slot on BBC Radio Scotland. She can also be found on BBC Radio 4, BBC Five Live, Netflix UK's YouTube Channel, and on The Evolution of Horror podcast. As well as her work on GamesRadar, Louise writes for NME, T3, and TechRadar. When she’s not working, you can probably find her watching horror movies or playing an Assassin’s Creed game and getting distracted by Photo Mode.