Confessions of a Game Store Clerk

Videogame store employees. They have to have the easiest job on the planet, right? Play videogames, sell videogames, buy videogames, organize videogames, stand around and talk about videogames. They spend their entire day goofing off and hanging around the very things they love. Seriously, how hard can it be?

With gaming bigger than ever, and the attraction to gaming related careers stronger than ever, we decided to uncover the truths behind the assumptions. Is this really the slacker's dream profession? Is it really as fun and laidback as it seems? If so, why do these lucky workers so often come across as rude and indifferent?

To find out, we gathered eight current or former game store employees and began a massive, exhausting interrogation. The discussion ranged from ridiculous rules to dorky coworkers to heartless management to... you. Yes, you, the customer, dreaded and despised above all others. Wait and see if you think that description's unjust after you've read their stories.


These game store confesssions, however, are anything but one-sided. We gave our participants free reign and complete anonymity, so revelations of wrongdoing and honest admissions of guilt are part of the package as well. Sometimes they lie. Sometimes they steal. And sure, sometimes they slack off, just like you always suspected they did.

But other stereotypes are shattered. About who they are and what they're like (hint #1: two of ours are female). About what they actually do all day (hint #2: it isn't playing videogames). And about how it truly feels to hold the "ultimate dream job." Prepare to be illuminated. Prepare to be appalled. Most of all, prepare to be entertained.

Part One: 
The Store, The Management, The Rules

Part Two:
The Coworkers, The Customers

Part Three: 
The Games, The Fanboys, The Aftermath, The Regret

Horror Stories: 
The most bizarre, explicit and terrifying anecdotes

Note: All identities are anonymous to protect the innocent, as well as the not-so-innocent. The assigned "employee numbers," however, are consistent to each interviewee throughout.


  • felix7227 - September 15, 2010 6:12 a.m.

    I can second alot of this, I work in electronics at Wal-Mart and its pretty much the same, during X-mas we had a guy calling about a Wii every 30 minutes(now its replaced with people calling about the iphone 4 / :) people asking if they can play Halo 3 FOR XBOX 360- On their Wii(Why not? the disc is the same it should be able to!!!) The absolute worst customer though are the ones who think they know everything, but are completely misinformed(by my experience usually from BestBuy, Ive actually had people tell me that Bestbuy employee's told them they NEED to buy a samsung blue ray player for their samsung T.V., nothing else would work- along with anything below 240 hz LED t.v. is useless etc.--Anything you try to tell them theyll ignore and they treat you like your an idoit As a btw, despite these as a whole I love my job its gotten me alot of really good friends, its usually fun, easy, and $9.00 an hour isent horrible.
  • TheIronMaiden - September 15, 2010 12:49 a.m.

    this is such a true article. I'm a game store employee and all of these things are true, I will attest to that haha
  • soren7550 - May 14, 2010 8:38 p.m.

    This reminds me of the Zero Originality series where this dude over the course of several episodes talked about how horrible it was to work at GameStop and how much the business screw people over (both the customers and employees.)
  • shyfonzie - May 14, 2010 12:54 a.m.

    This is one Gamesradar's alltime best articles ever
  • KirbyCupcake - November 10, 2008 9:30 p.m.

    I feel really sorry for game clerks after reading this.
  • Baconator96 - September 14, 2008 3:12 a.m.

    im still terrified, and slightly amused, at the horror story about the pouch full of shit.
  • oryandymackie - August 30, 2008 5:05 p.m.

    I was in the local games store and a family in Joules shirts and johdpurs were browsing games and suddenly they all shouted "Crazy Frog Racer 2! Let's get it Mum! It's a great game!" They live in their own world, don't they?
  • climbing wolf - August 29, 2008 8:22 p.m.

    This is my favorite article on the hole internetz.
  • lynx987 - August 29, 2008 12:41 a.m.

    i love the stories
  • noofer7 - October 18, 2008 8:27 p.m.

    The horror story about the stupid woman who wanted the Zelda on Xbox made me even MORE disgusted about humanity's stupidity, if that's even possible.
  • noofer7 - October 18, 2008 8:24 p.m.

    Awesomeness. I like the horror stories the best. Makes me glad I almost never go to a big mall.
  • Sizzler - October 17, 2008 2:23 a.m.

    I want to go give my local store's workers a big tip next time I buy a game.
  • ELpork - September 13, 2008 8:24 a.m.

    >Jonfitt Most employee's are told to push main stream poo poo. And all the real "Core" gamers quit after about 4 or 5 months. don't get me wrong "Game store X" is with out a second thought a crappy crappy store.
  • jonfitt - September 8, 2008 6:53 p.m.

    Moan moan moan. Games store employees are in my considerable experience usually the worst retail employees out there. They usually know extremely little about games which aren't mainstream console releases. Combine this with a holier-than-thou attitude from someone who thinks they're "in the industry" (yeah, about as much as Will Wright's gardener) and you've got the most miserable experience in retail. I'm strictly, straight in, grab the game and get out fast. No, I don't want a flipping strategy guide, I have this little thing called Internet access.
  • Finche - September 7, 2008 10:02 p.m.

    Its all true, the whole lot. As a "fine" and "passionate" member of the games retail business, nothing gives me more pleasure than to read that even people 1000's of miles away doing the "job" experience the same bollocks taht me and my co-workers do everyday. Its simple: Customers, most of them, are vile. At times the staff are pricks. The boss, the present one, is a tard. its actually the worst job I've ever had and yet beingt eh Assit. Manager makes it worse. Kids if your reading this or even can read after yeras of 50 cent or "Grand Thrist Ohtoo: San Andrews" - get a proper job and stop dropping in cv's.
  • endotherove - September 6, 2008 12:33 a.m.

    lol i want to be a gamestore clerk
  • NubletInc - September 3, 2008 2:18 a.m.

    dude i work in a game store and the worst things i've gone thru so far (5 months) is really annoying mentally challenged people and ABNOXIOUS kids. but thats a big SO FAR
  • ELpork - August 31, 2008 2:14 a.m.

    I love this because its true.
  • Blackbird - April 25, 2009 5:57 p.m.

    This article left me with a feeling of Want-to-dont-want-to-work-there.

Showing 1-19 of 19 comments

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