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Sony: Some services to be restored 'within a week,' personal information has been compromised

Sony has finally posted a detailed, official statement on the cause of the PSN outage which began last Wednesday, the potential compromise of personal information, and its timeframe for reactivation. According to Sony, it expects to restore "some services" within a week. In the meantime, however, the company is warning account holders that their information may have been stolen.

"We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network," wrote Sony in an e-mail to all PSN members.

While Sony does not believe that credit card information was stolen, it "cannot rule out that possibility." For the most part, however, Sony is concerned with the possibility of scammers who will attempt to use personal information (names, addresses, phone numbers, birthdates) to retrieve further sensitive information over the phone, as well as password security.

"For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information," continues the e-mail.

"Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well."

If you are a PSN member, we suggest that you read Sony's statement in full, change any passwords which are identical to your PSN password (or just change them all... you've been meaning to do that, right?), and keep an eye out for unauthorized credit card activity (or cancel and replace them, if you want to be extra safe). As always, stay skeptical of any phone calls or letters from unverified sources - scammers will attempt to convince you that they are calling from your bank, Sony, or other such trusted sources.

Not that we really trust banks or Sony.

Apr 26, 2011

Topics

Sony

63 comments

  • Rodon - April 27, 2011 5:10 p.m.

    Wow. All I'm gonna say is that, to me, this is EVERYTHING terrible about online security in ONE PACKAGE!
  • hostelo - April 27, 2011 1:32 p.m.

    and this is why I use XBOX Live
  • TheHowetzer - April 27, 2011 12:54 p.m.

    LMAO @ presc1ence, dude you NAILED it exactly what I was thinking! Where are all the Pro GeoHot fanatics now? Checking their accounts and changing passwords thats where, cause guess what guys...they're CRIMINALS. Just like Geohot. While I am certainly upset that their system and thus my info was hacked I realize this could happen anywhere, but I can't help but think they should have been much more proactive (meaning Sony) on this issue, cause it doesnt take a geohot(read: rocket scientist) to realize that something like this was becoming a VERY real possibility once the flood gates were opened by Geohot and his looser criminal friends. We really have to accept the fact that in this day and age where technology allows us to buy games/music/movies from the comfort of our homes, we are placing ourselves at risk while doing so, I accept that risk, and now it looks like I am also paying the price for it, although I am not overly allarmed by the POSSIBILITY that some of my info is now in the hands of people I do not want to have it, I am dissapointed sony did not try to fix this issue before it became an issue as it was the inevitable conclusion to the mis-deeds of hackers and thier cohorts. I hope everyone makes it out of this ok, good luck to us all.
  • presc1ence - April 27, 2011 11:47 a.m.

    So i thought it was cool that hackers were messing with sony? Why has everyone suddenly changed their tune? Oh because it actually effects you now! lol! Hackers are baaad, mmkay?
  • ChickenFillet5140 - April 27, 2011 11:44 a.m.

    This outage is seriously pissing me off but to be fair, Sony doesn't owe us anything. They provide a free service yet some people want more and go about stealing credit card details. If you wanna blame someone blame the fuckin' criminals. It better be fixed soon though.
  • Hellhog - April 27, 2011 6:21 a.m.

    Wow, I'm glad I don't have a PS3 right now. I did sign up for a PSN account on sony's website years ago. I haven't played my Xbox much at all and have been looking into moving more toward the pc. But this seals the deal that I will never buy a PS3 unfortunately. Too many fiascos this year that make me feel unsafe in having an actual acount.
  • ZigzMagoo - April 27, 2011 5:01 a.m.

    Sony=Fail Sauce.
  • CoryRX8 - April 27, 2011 4:38 a.m.

    It really disgusts me that Sony still hasn't admitted that credit card info has been compromised. We know that it has, Sony knows that it has, why aren't they fessing up?
  • ItBurnsWhenIWii - April 27, 2011 3:36 a.m.

    75 million plus people on the psn. I doubt they will try out everyones passwords. I've actually been enjoying this PSN outage. Me and some friends I haven't seen since middle school days at the arcade/bowling ally got together and played some Mortal Kombat for old time sake. Good Times. reCAPATCHA: Lord soodef Is that the guy scientologists believe in?
  • ElGrinchoid - April 27, 2011 3:23 a.m.

    Massive, massive ball drop of ridiculously gargantuan size by Sony. Why on earth has it taken this long to tell us? basically 10 days from when you were first compromised? That's not even asking for trouble. That's bending over, lubing up and begging to be shafted. Like everyone else i'll be changing all my passwords etc, and just to be safe, i'll be cancelling my cards and getting new ones issued, but the trains not only left the station on this one, it's several continents away. 10 days is an insane amount of time to wait and warn us that our details might have been taken. Insane. When the attack first happened, there should have been a release, right then, even if they didn't know, they should have said something. If peoples details have been taken and used, Sony, despite being a mega company, are going to get their asses handed to them in law suits and lose so much money it's not even funny. So, Sony. What are you going to do to attempt to make this up to the potentially 77 million clients whose information you're saying may be in the wrong hands? A simple "whoops we'll do better" doesn't cut it, it's not even remotely close to cutting it. You want to be looking at some goodwill gesture when you've sorted this all out, something to placate us and keep us as your clients, because at the moment, despite PS3 being my main system, i'm really quite inclined to walk away. Oh and all fanboys can get fucked, you're all as bad as each other.
  • trojan12 - April 27, 2011 3:10 a.m.

    I haven't used PSN in months. And D0CCON is right, there's no way to change account info with the Store down. If my info ends up in an unscrupulous entity's possession, I'm suing the shit out of Sony. Class action lawsuit, anyone? Captcha: functional uvoli ?
  • slowdrum13 - April 27, 2011 2:58 a.m.

    oh good, just in time for the week of hate. seriously, first you lose the information i entrusted to you, and then you wait to tell me for a week? seriously guys?
  • md1292 - April 27, 2011 1:51 a.m.

    I am so loving being a 360 gamer right now.
  • mylittlepwny0802 - April 27, 2011 1:48 a.m.

    seriously, this is getting bad. Not being able to play online is one thing, but all of our information being in the wrong hands? Sony, you need to get your shit together, now
  • mutaz - April 27, 2011 1:13 a.m.

    Playstation Network - It only everything! - except protecting your data.
  • XLGirthMan - April 27, 2011 1:11 a.m.

    When I signed up for PSN I found it intrusive how much personal info it required. So what did I do? I didn't give any of my debit card info and I said my last name was Wienermeister. I'd say my initial stupidity has given me quite the advantage.
  • Eliath - April 27, 2011 12:54 a.m.

    I think I must have had about five emails this past year saying credit card information might have been compromised and to please not answer any questions looking for personal information. Fanboys on either side should just chill the heck out. If you use the same password and account for everything, then you're just asking for trouble anyway.
  • Stabby_Joe - April 27, 2011 12:33 a.m.

    While my password wasn't the same, a couple of accounts elsewhere were simular. Now they're changed of course. As for cards, I never used it so I'm alright on that account but now I'm going to get some spam because of this, possibly.
  • Erased230 - April 27, 2011 12:30 a.m.

    Having personal info (namely CC info) stolen was my biggest concern as I posted earlier, and now this fear has been confirmed. I've called my credit card company (they're well aware of the issue with Sony PSN). I suggest that you guys make the calls to your credit card companies as well. Sony has got a lot of ground to make up now. PS3 is my primary system, but my trust and faith in the company has been compromised. This is a massive amount of neglect on the companies part. I will be buying my PSN pts cards from the stores from now on (instead of putting the cc on psn again) - and suggest the same for the rest of you (if you don't already do that). I hope everyone remains financially unharmed. Cheers
  • FenrirXIV - April 27, 2011 12:20 a.m.

    This is pretty interesting. I'm glad that I don't buy games online with credit cards or my real e-mail, passwords, or address :P

Showing 1-20 of 63 comments

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